Information Technology Analyst 1

New Jersey Courts is a strong team committed to high standards of service and integrity. The Information Technology Analyst 1 will assist with customer service inquiries and provide technical support, ensuring the smooth operation of IT systems within the Judiciary.

Responsibilities

• Assist in addressing and resolving customer service questions
• Provide technical computer information and support to staff, users, and customers
• Identify and report user issues that require in-depth IT support or further research
• Consult with system users on automated system requirements or problems
• Install and test systems software and related hardware
• Conduct diagnostic routines to analyze program and system errors
• Address hardware or system software malfunctions
• Support the maintenance of PC, mainframe, or network hardware and software
• Troubleshoot office equipment
• Set up and support audio/video conference equipment for meetings and courtroom appearances
• Investigate system faults and implement appropriate corrective measures
• Perform routine walkthroughs to identify and fix issues
• Configure and support wireless and mobile devices such as laptops, cell phones, and Microsoft Surface Pro
• Perform other related duties as required

Skills

• Graduation from an accredited college or university with an associate degree in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, business analytics, data analytics and/or cybersecurity
• Applicants who do not possess the required education may substitute additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying on a year for year basis with one year of such experience being equal to 30 semester hour credits
• A bachelor's or associate degree in any field from an accredited college or university and one year of additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying may be substituted for the required education
• A bachelor's or master's degree from an accredited college or university in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, business analytics, data analytics and/or cybersecurity may be substituted for the required education
• Applicants who are approaching their anticipated graduation date may apply. If selected, the applicant must complete their degree no later than their start date
• Degrees conferred outside of the United States must be evaluated by a recognized evaluation service
• For some positions, applicants must have the ability to perform work which requires climbing and prolonged standing, stretching, bending and reaching
• The selected candidate must be able to frequently lift and carry supplies weighing from 30 to 50 pounds and, occasionally, materials weighing up to 75 pounds
• Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position
• Selected candidate must be authorized to work in the US according to Department of Homeland Security, US Citizenship and Immigration Services regulations
• Newly hired employees must agree to a thorough background check that will include fingerprinting
• In accordance with N.J.S.A. 52:14-7 (L. 2011, Chapter 70), the 'New Jersey First Act,' all persons newly hired by the Judiciary within one year must establish, and then maintain, principal residence in the State of New Jersey

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