Coordinator, Customer Development
Coach is a global fashion house committed to innovation and inclusivity. The Coordinator, Customer Development will support the implementation of the Omni Customer Development strategy, focusing on in-store digital clienteling tools and services.
Responsibilities
- Support the day-to-day usage of the in-store digital clienteling platform, Client Compass, and act as a key resource and technical expert for store teams and cross-functional partners
- Act as liaison between store teams and IT team in order to identify, troubleshoot, and resolve technical issues within the digital clienteling platform
- Assist manager in creation of resources that drive in-store clienteling
- Keep open lines of communication with the field to solicit feedback on clienteling tools and programs to implement future improvements
- Partner with third party app provider of digital clienteling platform to resolve technical issues and provide feedback
- Pull and monitor Customer Development KPIs and goals to track organization’s progress
- Support new and innovative omni client experience pilots through strategic planning, technical implementation and tracking results
- Manage the in-store clienteling client amenities and gifting programs
- Develop email and SMS scripts to support store outreach for clienteling campaigns and events
Skills
- Minimum 1-3 years professional experience in retail or customer experience
- In-store retail experience a plus
- Passionate about building innovative customer experiences
- Successful experiences in working cross-functionally
- Critical thinking and problem-solving skills
- Hands on, 'get it done' mentality
- Project Management experience
- Exceptional written and oral communication skills
- Strong teamwork abilities
- High degree in proficiency in PowerPoint, Excel, Word and Microsoft Office
- Strong organizational skills with the ability to handle multiple priorities at once
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401 (K)
- Paid Paternity and Maternity leave
- Commuter Benefits
- Disability insurance
- Tuition assistance
Company Overview