Experienced Customer Service Representative – Remote Opportunity for Growth and Development at arenaflex
Are you a customer-focused professional looking for a challenging and rewarding remote opportunity? Do you have a passion for delivering exceptional service and a knack for resolving complex issues? Look no further than arenaflex, a leading staffing agency dedicated to connecting talented individuals with top companies in the global healthcare industry. As a Customer Service Representative at arenaflex, you will have the opportunity to work remotely with a Fortune 500 company in New York City, NY, providing top-notch support to customers and driving business growth through your exceptional skills and expertise. With a competitive pay rate of $20.00 per hour and a full benefits package offered upon permanent hire, this is an exceptional opportunity for career advancement and personal growth.
Why Join arenaflex as a Customer Service Representative?
* Temp-to-Hire Opportunity for Growth: This role offers a clear path for career advancement, with the potential to transition to a permanent position and enjoy long-term growth and development opportunities.
- Flexible Schedule: Enjoy a 1st shift schedule, Monday-Friday, with options for 8:00am-5:00pm or 9:00am-6:00pm, allowing you to balance your work and personal life.
- Competitive Pay: Earn a competitive hourly rate of $20.00, with weekly pay and the potential for overtime.
- Full Benefits Package: Upon permanent hire, enjoy a comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings options.
- Opportunity to Make a Difference: As a Customer Service Representative, you will have the opportunity to make a real difference in the lives of customers, resolving complex issues and providing exceptional support.
Key Responsibilities:
* Handle Incoming Issues: Respond to customer inquiries and resolve issues in a timely and professional manner, using smart customer-focused decision-making skills.
- Act as a Liaison: Serve as a liaison between the warehouse, office, and customer, researching, resolving, and tracking customer issues related to service failure, product returns, incorrect shipments, and more.
- Follow Up on Outstanding Tasks: Ensure completion of outstanding tasks and provide updates to customers as needed.
- Anticipate and Mitigate Issues: Anticipate and mitigate any issues before they can negatively impact the customer experience.
- Assist Hospitals with Product Conversions: Provide support to hospitals with product conversions and special reporting needs.
- Respond to Customer Telephone Questions and Concerns: Respond quickly and professionally to customer telephone questions and concerns.
Requirements:
* Excellent Communication Skills: Possess excellent communication skills and the ability to practice proper phone and email etiquette.
- Previous Customer Service Experience: Have previous customer service experience and be comfortable sitting in front of a computer for the majority of your shift.
- Microsoft Office and Salesforce Skills: Have working knowledge of Microsoft Office and be comfortable training in Salesforce.
- Basic Skills with Moderate Level of Proficiency: Possess basic skills with a moderate level of proficiency and be able to consult with senior peers on non-complex projects.
- High School Diploma or GED: Have a High School Diploma or GED.
Why arenaflex?
At arenaflex, we are dedicated to finding the very best options for you. Our industrial staffing experts are laser-focused on opportunities with competitive pay, safe work environments, and cultures that recognize your value. We believe in connecting great people with great companies, and we are committed to helping you discover what's next in your career.
About arenaflex
arenaflex is a leading staffing agency dedicated to connecting talented individuals with top companies in the global healthcare industry. We are a proud advocate for temporary/nontraditional workstyles, believing that they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Equal Employment Opportunity and Affirmative Action Employer
arenaflex is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At arenaflex, we believe that the more inclusive we are, the better services we can provide.
Requests for Accommodation
Requests for accommodation related to our application process can be directed to arenaflex's Human Resource Knowledge Center.
Apply Now!
Don't miss out on this exceptional opportunity to join arenaflex as a Customer Service Representative. Apply now and take the first step towards a rewarding and challenging career in the global healthcare industry. Apply Job! For more such jobs, please click here! Apply for this job