Experienced Business-to-Business (B2B) Customer Service Support Representative (REMOTE) – Unlocking Success in Wireless Industry

At arenaflex, we're on a mission to revolutionize the wireless industry by providing exceptional customer experiences. As a Business-to-Business (B2B) Customer Service Support Representative, you'll be at the forefront of this journey, working with a talented team of innovators who share your passion for helping others. Join us in our quest to deliver outstanding service and support to our business customers, and start your Great Experience today!

About arenaflex

arenaflex is a leading player in the wireless industry, dedicated to empowering businesses with cutting-edge technology and innovative solutions. Our team is passionate about creating a culture of excellence, where collaboration, creativity, and customer satisfaction come together to drive success. As a B2B Customer Service Support Representative, you'll be part of a dynamic team that's shaping the future of wireless communication.

Job Summary

We're seeking an experienced B2B Customer Service Support Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our business customers, resolving their queries, and ensuring their satisfaction with our products and services. If you're a customer-focused individual with a passion for delivering outstanding service, we want to hear from you!

Key Responsibilities

As a B2B Customer Service Support Representative, your key responsibilities will include:

• Interacting with business customers via phone and email to assist with their wireless products and services
• Acting as a liaison between customers, business representatives, and arenaflex support paths to resolve credit, customer service, and billing concerns
• Conferencing with businesses to provide information about products and services
• Maintaining accurate records of business interactions or transactions with assigned B2B Representatives
• Processing service requests through appropriate arenaflex channels to facilitate timely reconciliation
• Ensuring correct authorization is received, recorded, and saved on all requests
• Conducting account analysis and reviews, and proposing solutions
• Following up with businesses to document their experience with service
• Contacting businesses to align with Cellular Sales B2B representatives for optimal care
• Daily use of Word, Excel, Salesforce, and spreadsheets
• Extensive and accurate typing required

Essential Qualifications

To succeed in this role, you'll need:

• High School diploma or equivalent experience
• Proficient in Microsoft Office and basic computer skills
• Experience with face-to-face or telephone sales preferred
• Experience with customer service over the phone preferred
• Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people
• Attention to detail: Taking responsibility for a thorough and detailed method of working
• Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service
• Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and implications of decisions on other components of the organization
• Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals
• Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology

Preferred Qualifications

While not essential, the following qualifications would be beneficial:

• Experience working in a customer-facing role
• Knowledge of wireless industry products and services
• Familiarity with Salesforce and other CRM systems
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment

What We Offer

As a valued member of our team, you'll enjoy:

• Base Pay of $18/hr
• Health, Vision, and Dental Insurance
• 401k matching
• Health and Wellness Program
• Discount on arenaflex services
• Employee Assistance Program
• Onsite gym and walking trail
• Flexible scheduling to accommodate your needs

Schedule

This is a full-time position, with our department open from 8:00 a.m. to 6:00 p.m. Monday through Friday. Your schedule will depend on your availability and business needs.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we want to hear from you! Apply now to join our team and start your Great Experience today! Apply Job! For more such jobs, please click here! Apply for this job