Experienced Customer Care Professional – Relationship Care & Account Management
At arenaflex, we're committed to empowering individuals and businesses to achieve their full potential. As a global leader in the financial services industry, we're dedicated to delivering exceptional customer experiences that exceed expectations. Our unique servicing philosophy, Relationship Care, puts the passion and personality of our colleagues at the forefront of every customer interaction, creating opportunities to deliver value and deepen relationships with our customers. Join arenaflex and become part of a diverse community of over 60,000 colleagues who share a common goal of delivering an exceptional customer experience every day. As a Customer Care Professional, you'll play a vital role in redefining what's possible and making a meaningful impact on our customers' lives.
About arenaflex
arenaflex is a global leader in the financial services industry, with a rich history of innovation and customer-centricity. We've reinvented the global service experience by embracing a servicing philosophy that deepens relationships with our customers. Our unique approach, Relationship Care, puts the passion and personality of our colleagues at the forefront of every customer interaction, creating opportunities to deliver value and deepen relationships with our customers.
Key Responsibilities
As a Customer Care Professional, you'll be responsible for delivering extraordinary customer care by responding to customer inquiries in a fast-paced, structured customer care environment. Your key responsibilities will include:
- Delivering extraordinary customer care by responding to questions concerning customer accounts in a fast-paced, structured customer care environment
- Evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services
- Resolving product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy
- Adhering to quality and compliance guidelines
- Documenting necessary account information and offering custom solutions that benefit the customer
- Growing and nurturing customer relationships on every interaction that results in measurable customer value
- Delivering extraordinary results measured by customer satisfaction, effectiveness, efficiency, and quality
Qualifications
To be successful in this role, you'll need to possess the following qualifications:
- A minimum of 2 years of BPO work experience
- At least 1 year of voice account experience from the most recent company joined
- A successful track record in your previous job (high performer)
- A Bachelor's degree, associate degree, or college undergrads may apply
- Work from Home Requirements:
+ Must have at least 25 mbps internet connection plan/speed + Must have a private and quiet area to work at home + Must be amenable to work in Taguig once community quarantine measures are lifted
Preferred Experience
While not required, we prefer candidates with the following experience:
- Measured on Customer VOC (Voice of Customer) or NPS (Net Promoter Score), as well as AHT (Average Handling Time) from the most recent company joined
- Prior experience in B2B and B2C servicing
- Premium customer service experience and/or sales experience, with a passion for building customer loyalty through exceptional listening and relationship building
- Sales experience (Value generation/consultative selling) is a plus
What We Offer
As a Customer Care Professional at arenaflex, you'll enjoy a range of benefits, including:
- Competitive compensation and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and tools
- Flexible work arrangements, including work-from-home options
Career Growth Opportunities
At arenaflex, we're committed to helping our colleagues grow and develop their careers. As a Customer Care Professional, you'll have access to a range of training and development programs, including:
- On-the-job training and coaching
- Formal training programs and workshops
- Mentorship and leadership development opportunities
- Access to industry-leading tools and technology
Work Environment and Company Culture
arenaflex is a global company with a diverse and inclusive culture. We're committed to creating a work environment that's collaborative, dynamic, and supportive. As a Customer Care Professional, you'll be part of a team that's passionate about delivering exceptional customer experiences and making a meaningful impact on our customers' lives.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation and benefits package, including:
- Competitive salary and bonuses
- Comprehensive health insurance and wellness programs
- Retirement savings plan and other benefits
- Flexible work arrangements and work-life balance
- Access to on-site amenities and services
How to Apply
If you're passionate about serving customers, results-driven, and interested in working for a world-class global brand, then arenaflex may be an ideal fit for you. To apply, please submit your resume and cover letter through our website. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, respectful, and supportive of all colleagues.
Background Verification Check
Offer of employment with arenaflex is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Recruitment Process
To learn more about our recruitment process, please watch our short video – What to Expect: Recruitment at arenaflex. Apply Job! For more such jobs please click here! Apply for this job