Experienced Pre-Licensed Customer Service Representative - Remote Opportunity at arenaflex
At arenaflex, we're on a mission to revolutionize the customer service industry by providing exceptional experiences for our clients and their customers. As a global, digital business services company, we're committed to delivering innovative solutions that make people's lives simpler, faster, and safer. We're now seeking a talented and motivated Pre-Licensed Customer Service Representative to join our team and embark on a rewarding career journey.
About arenaflex
arenaflex is a global leader in digital business services, with over 410,000 inspired and passionate people speaking more than 300 languages. Our global scale and local presence enable us to make a positive impact in our communities, support our clients, and contribute to a more sustainable future. We're proud to be a force for good, and we're committed to investing in the growth and development of our employees.
Become a Licensed Insurance Agent with arenaflex
At arenaflex, we're dedicated to helping our employees achieve their career goals and aspirations. That's why we offer a comprehensive training program to support you in becoming a licensed insurance agent. Our 5-day paid training program will equip you with the knowledge and skills you need to pass the State Insurance Exam and start your journey towards a successful career in insurance.
What to Expect
As a Pre-Licensed Customer Service Representative, you can expect:
- A dedicated trainer to guide you through the training program
- Comprehensive study materials to support your learning
- The cost of the State Insurance Exam covered by arenaflex
- Scheduling of your state exam to ensure you're prepared and confident
- Ongoing support to help you obtain your license in the 50 states/territories we operate in
Benefits of Working with arenaflex
At arenaflex, we offer a range of benefits to support your career growth and well-being. These include:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Teleperformance and You
At arenaflex, we're committed to creating a collaborative and engaging work environment that inspires our employees to deliver their best. As a Pre-Licensed Customer Service Representative, you'll have the opportunity to interact with people from all walks of life, and no two days will be the same. You'll be a key contributor to our team, using your excellent decision-making skills and innovation to resolve issues and respond to consumer concerns.
Did You Know?
Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We're committed to helping our employees grow and develop their careers, and we're proud to offer a range of opportunities for advancement and professional growth.
Responsibilities
As a Pre-Licensed Customer Service Representative, your responsibilities will include:
- Resolving complex consumer issues and advising first-level representatives on high-level issues
- Assisting policyholders with billing questions and concerns
- Providing support to policyholders with any policy changes requested
- Supporting policyholders' needs by providing recommendations and adjusting as necessary
Qualifications
We're looking for fearless people who are inspired to deliver only the best in all that they do. To be considered for this role, you'll need:
- 6 months of customer service experience minimum
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- 6 months of Call Center experience, preferred
- Logical problem-solving skills
- Availability to work various shifts
- Ability to use Windows operating systems
- Organization and work prioritization skills
Work from Home Requirements
To work from home, you'll need:
- A reliable internet connection with a minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps
- An ISP with no packet loss and a ping under 50ms
- Proof of internet speed required
- A clean and quiet workspace
Be One of Our People
At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're committed to providing a workplace that's conducive to happiness and a healthy work-life balance.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.
Apply Now
If you're ready to embark on a rewarding career journey with arenaflex, apply now! Apply for this job