Customer Product Engineering Director

About the position As our customers look for opportunity in a world of rapid change and technology disruption, they trust Celestica to deliver the most advanced design, engineering and manufacturing expertise for their highly sophisticated and complex electronics and related products. At Celestica, you have the opportunity to shape your career among an inclusive, diverse group of experienced employees and talented newcomers working around the globe. As a leader at Celestica, you will have the exciting opportunity to help drive the growth and shape the future of the collaborative, high performance, growth oriented business unit, (CCS/SP) Connectivity and Cloud Solutions Service Provider segment. Your responsibilities will include supporting, developing, and helping manage high impact programs through your knowledge of Networking & Compute infrastructure, architecture, products, manufacturing and services as it relates to the Hyperscale datacenter customer and business ecosystem. The Customer Product (Vertical) Engineering Director is a senior technical and strategic leadership role assigned to a specific Global Business Unit (GBU) within a major hyperscaler account. The Director is the primary focal point for achieving and maintaining Global Product Manufacturing Process Alignment, managing complex projects, and driving strategic technical engagement to support over $5B in annual revenue. Regularly interacts with Customer and Internal Sr Management at the assigned customer business unit, and various engineering teams at the different manufacturing sites. Interactions will involve customer presentations, collaboration, or influencing & persuading other senior level managers. Establishes long term technical strategic senior level technical relationships with customers. Alignment on Process, Quality, Test, FA Operation across multiple manufacturing sites within a customer account Participates with other senior managers in Celestica to establish strategic technical, and equipment capacity and capability plans & objectives at the assigned account.. Lead and Coordinate with internal and customer technical teams to organize the annual technical roadshow, which is a key metric to Customer Scorecard, and Demonstration of Celestica Technical Capability and Roadmap alignment with Customer Supports NPI Director and Technical Program Director/Manager of major product launch or site/product transfer activities with sites, HPS, GCBU, and the customer (phase gate reviews, ramp readiness, resource readiness, etc.) Simulates the customer’s point of view in activities. May require developing strategies, policies, practices, methods, programs or techniques & utilizing them to analyze & interpret difficult problems or situations &/or establishing new strategic direction that is customer or site specific. Identifies technical influencers and key decision makers within the account establishing and maintaining close relationships with these stakeholders. Remove all technical hurdles required to successfully close opportunities, and product manufacturing operation Collaborates with colleagues (executive, leadership and peers) to help develop new products with new services for customers. Helps manage customer technical perceptions and the overall customer relationship process. Ability to help in the response to functional and technical elements of RFIs/RFPs from the customer Able to convey customer requirements to Product Management and Technology teams Works with the HPS and the site teams to plan & monitor technical activities to ensure that project deliverables meet requirements & that projects/programs are on schedule. Projects/programs include: New product development support, manufacturing readiness reviews & contract execution. Coordinates & hosts regular (as needed) program tracking meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs. Monitors internal plans to meet commitments & schedules for customers. Communicates frequently with customer to help ensure satisfaction with the company & the products. Acts as a customer advocate to drive prioritization of projects & responses to problems/issues. Participates in the pricing/bid preparation process & contract development & management. from a technical standpoint to ensure response compliance Analyzes technical program development process and performance relative to targets. Develops & implements plans to address problem areas if needed. Supports sales in account planning, strategy development & sales as needed.

Responsibilities

• Regularly interacts with Customer and Internal Sr Management at the assigned customer business unit, and various engineering teams at the different manufacturing sites.
• Establishes long term technical strategic senior level technical relationships with customers.
• Alignment on Process, Quality, Test, FA Operation across multiple manufacturing sites within a customer account
• Participates with other senior managers in Celestica to establish strategic technical, and equipment capacity and capability plans & objectives at the assigned account.
• Lead and Coordinate with internal and customer technical teams to organize the annual technical roadshow, which is a key metric to Customer Scorecard, and Demonstration of Celestica Technical Capability and Roadmap alignment with Customer
• Supports NPI Director and Technical Program Director/Manager of major product launch or site/product transfer activities with sites, HPS, GCBU, and the customer (phase gate reviews, ramp readiness, resource readiness, etc.)
• Simulates the customer’s point of view in activities.
• Identifies technical influencers and key decision makers within the account establishing and maintaining close relationships with these stakeholders.
• Remove all technical hurdles required to successfully close opportunities, and product manufacturing operation
• Collaborates with colleagues (executive, leadership and peers) to help develop new products with new services for customers.
• Helps manage customer technical perceptions and the overall customer relationship process.
• Ability to help in the response to functional and technical elements of RFIs/RFPs from the customer
• Able to convey customer requirements to Product Management and Technology teams
• Works with the HPS and the site teams to plan & monitor technical activities to ensure that project deliverables meet requirements & that projects/programs are on schedule.
• Coordinates & hosts regular (as needed) program tracking meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs.
• Monitors internal plans to meet commitments & schedules for customers.
• Communicates frequently with customer to help ensure satisfaction with the company & the products.
• Acts as a customer advocate to drive prioritization of projects & responses to problems/issues.
• Participates in the pricing/bid preparation process & contract development & management.
• Analyzes technical program development process and performance relative to targets.
• Develops & implements plans to address problem areas if needed.
• Supports sales in account planning, strategy development & sales as needed.

Requirements

• In-depth knowledge of the manufacturing process, schedules, and scheduling requirements, along with relevant Supply Chain issues.
• In-depth knowledge of the business issues associated with manufacturing PCBs, L6 to L11 level assemblies in the communication and datacenter business.
• Understanding of business risks and pricing structure for CM/ODM business
• Excellent customer contact, negotiation and problem resolution skills.
• Fosters, promotes and facilitates cross-selling of Celestica wide products, services and capabilities.
• Leverage external partnerships as needed(i.e. ASIC suppliers) to augment current capabilities and to enhance value proposition and market competitiveness
• Acts as a customer advocate to ensure that the organization remains customer-focused.
• Ability to coordinate and work with 3rd party ASIC suppliers, customers, and Celestica Product Line Marketing throughout the technology evaluation and implementation process as needed
• Good presentation, database management and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight customer deadlines.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
• Provides high value industry knowledge and consulting to customers on IT technology, architecture, products and services.
• Extremely strong communication, interpersonal, relationship management and professional sales skills.
• Strong reporting skills as well as time and priority management skills.
• Strong team management skills and high level of ability to work with others as part of a cross-functional team.
• Self-starter who has demonstrated the ability to own, define, develop and execute a sales plan and consistently deliver on quarterly revenue targets.
• Minimum 10 - 12 years of technology related engineering/marketing and business development experience.
• Technical degree (ie. BS ME, BS EE, BS Computer Engineering) required

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