Manager, Engineering Services (London)

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades, or technology, or you\'re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

• Support IFM transitions for new accounts, expansions, or renewals using JLL Corporate Solutions, standard processes, and best practices.
• Evaluate clients/accounts for need, value, and readiness for Reliability & Asset Management and Engineering Services activities.
• Prepare strategy, systems, and action plans for implementing engineering solutions for client sites using a combination of existing and new tools.
• Implement action plans through resources including self, direct reports, matrixed reports, peers, clients, and third-party firms.
• Monitor, communicate, and escalate project status.
• Provide account team induction, onboarding, and training per the global new account engineering onboarding process and playbook.
• Support the development and implementation of logbooks, engineering playbooks, and Safe Systems of Work.
• Assist in implementing standards aligned with JCAP (JLL Client Assurance Programme), including training, mentoring, and auditing for compliance.
• Act as a contact for engineering support to accounts.
• Enforce a zero-tolerance policy for unsafe working practices and aim for a zero-accident rate.
• Serve as a Subject Matter Expert across workstreams such as Business Solutioning, Transition Management, Operational Management, Project Management, Consultancy, Compliance, and Audit.
• Provide technical support to IFM account leadership in areas like Smart Building operation, IOC, escalation management, and technical advice.
• Conduct competency assessments, manage scenario testing, validate supplier recommendations, and oversee contract and vendor performance.
• Participate in the EMEA Engineering forum to promote best practices and innovation.
• Undertake RCA following incidents and manage corrective actions.

• 8-10 years in engineering operations within IFM.
• A university degree in electrical, mechanical, or civil engineering (preferably electrical or mechanical).
• Experience leading or managing teams and demonstrating followership.
• A mindset of continuous improvement and change promotion.
• Experience deploying large-scale initiatives across diverse teams and geographies.
• Understanding of Engineering Delivery, commercial implications, risks, and change management.
• Strong collaborative leadership, issue resolution, and stakeholder management skills.
• Broad understanding of IFM commercial structures and client expectations.

If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Location: Remote – London, GBR

If you require any adjustments to the application process, please contact us at +44 (0)20 7493 4933. Please note, this contact is for discussing or requesting accommodations. For other inquiries, visit our Contact Us page >.

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