Experienced Bilingual Call Center Customer Service Representative – Remote Work from Home Opportunity

Are you a compassionate and cheerful individual with excellent communication skills, looking for a rewarding remote work opportunity? Do you have a passion for delivering exceptional customer service and making a positive impact in people's lives? If so, we invite you to join arenaflex, a leading organization in the healthcare industry, as a Bilingual Call Center Customer Service Representative. At arenaflex, we believe that healthcare is not just about health, but about caring for family, friends, finances, and personal life goals. We strive to help people lead their best lives by providing innovative solutions, exceptional customer service, and a supportive work environment. As a Bilingual Call Center Customer Service Representative, you will be part of a dynamic team that focuses on delivering excellent service to our patients and customers.

About arenaflex

arenaflex is a wholly-owned subsidiary of Humana, Inc., a leading healthcare company dedicated to improving the health and well-being of its members. We are committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration. Our team members are passionate about making a difference in people's lives, and we are seeking like-minded individuals to join our team.

Responsibilities

As a Bilingual Call Center Customer Service Representative, you will be responsible for:

• Answering phone calls, digital, or written inquiries in a timely and professional manner
• Ensuring accurate and thorough processing of all requests, including scheduling appointments, taking messages, and transferring calls to appropriate staff
• Maintaining thorough records of discussions, messages, and actions taken to process inquiries
• Resolving patient issues through independent problem-solving and a goal of first call resolution
• Collaborating with cross-functional departments to resolve issues and improve customer experience
• Providing exceptional customer service, even in high-pressure situations
• Maintaining a positive and professional attitude, while working in a fast-paced environment

Essential Functions

* Answer phone calls utilizing a multi-line telephone system

• Ensure accurate and timely processing of all requests
• Maintain thorough records of discussions, messages, and actions taken to process inquiries
• Resolve patient issues through independent problem-solving and a goal of first call resolution
• Collaborate with cross-functional departments to resolve issues and improve customer experience
• Provide exceptional customer service, even in high-pressure situations

Required Qualifications

* Bilingual in English and Spanish (read, write, and speak)

• Reliable cell phone and computer at home
• Minimum internet speed of 10mb down and 1mb up (no satellite internet allowed)
• Experience in a highly customer service-oriented environment
• Strong organizational, written, and verbal communication skills
• Ability to remain calm and helpful even when dealing with upset customers
• Proficient with Microsoft Office applications, including Microsoft Word, Excel, and Outlook

Preferred Qualifications

* Experience in a medical office setting utilizing a computer-based practice management software system

• High school diploma or equivalent
• Ability to handle high call volume and multitask while providing an exceptional customer experience
• Experience with E-Clinical Works or other electronic medical records systems, such as Epic, Athena Health, or NextGen
• Experience with Avaya telephony platform desired
• Knowledge of and strict adherence to HIPAA

Working Hours

* Monday to Friday, 8:45 AM to 5:15 PM

• 40 scheduled weekly hours

Benefits

* Medical, dental, and vision benefits

• 401k plan
• Tuition reimbursement
• Vacation and paid holidays
• Work-life balance
• Growth opportunities
• Positive and fun culture

Additional Information

* Associates are required to be fully COVID vaccinated, including booster, or undergo weekly COVID testing and wear a face covering while at work.

• If progressed to offer, candidates will be required to provide proof of full vaccination, including booster, or provide proof of applicable exemption, including any required supporting documentation.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to recruiting, hiring, training, and promoting people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [insert email address] for assistance.

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a difference in people's lives, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. Don't miss this opportunity to join arenaflex and start your career in a dynamic and supportive work environment. Apply now and take the first step towards a rewarding and challenging role as a Bilingual Call Center Customer Service Representative. Apply for this job