Experienced Technical Customer Care Specialist II – Inventory Management and Customer Support

At arenaflex, we're committed to delivering exceptional customer experiences and innovative solutions that drive the automotive industry forward. As a Technical Customer Care Specialist II, you'll play a vital role in providing top-notch technical support to our internal and external customers, ensuring seamless inventory management and data quality on our platforms, including Autotrader.com and other Cox Automotive sites.

About arenaflex

arenaflex is a leading provider of innovative automotive solutions, empowering dealerships, sales teams, and customers with cutting-edge technology and expert support. Our team is passionate about delivering exceptional customer experiences, and we're seeking a skilled Technical Customer Care Specialist II to join our ranks.

Responsibilities

As a Technical Customer Care Specialist II, you'll be responsible for:

• Daily Communication: Engaging with fellow staff members, management, sales, vendors, and dealers through strong written and verbal communication skills.
• Troubleshooting/Problem Solving: Resolving technical issues with inventory, images, and data load processes, utilizing effective troubleshooting procedures to achieve first-call resolution whenever possible.
• Order Fulfillment: Managing dealer contracts through the inventory process, including working with third-party source vendors to set up initial inventory feeds for dealers.
• Back to Sales Process: Reviewing resolved requests and confirming valid resolutions, troubleshooting, and following through until a valid resolution is received.
• Multi-tasking: Completing multiple tasks by utilizing multiple systems (Homenet, Dataload, Salesforce, etc.) to achieve effective and efficient resolutions.
• Reporting: Distributing necessary reports to dealers, sales, or other internal clients as required.
• Working Across Teams: Establishing and maintaining partnerships with ATC service and support organizations, including Dealer Operations, Dealer Support, Product Management, National Accounts, IT, and Sales.
• Product Knowledge: Maintaining a strong understanding of Cox Automotive's products and data load processes, as well as an understanding of Dealer Management Systems (ADP, Reynolds, etc.).
• Change Management: Demonstrating flexibility to adjust to changing duties and responsibilities as the department and company evolve.
• Decision Making: Taking action in solving problems while exhibiting judgment and realistic understanding of issues, utilizing troubleshooting processes to effectively arrive at decisions.
• Project SME: Working as a Subject Matter Expert (SME) on special projects as needed.
• Additional Responsibilities: Adjusting to changing/additional duties and responsibilities as the department and company change, including additional administrative duties, such as special projects and tasks.

Required Qualifications

* Residency: Must reside within the Central or Eastern Time Zone.

• Education: High School Diploma/GED and 3 years of experience in a related field. Alternatively, a different combination of education and experience, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience, or 5 years of experience in a related field.
• Skills: Ability to work in a fast-paced, deadline-oriented, multi-task, team environment with strong attention to detail. Proficiency in MS Outlook, Word, Excel, and PowerPoint. Ability to work on cross-functional teams with other staff and departments.
• Customer Service: Strong orientation to customer service, exceptional interpersonal skills, excellent verbal and written communication skills, and demonstrated technical aptitude with troubleshooting experience.
• Adaptability: Ability to learn quickly and retain knowledge, adapt in a changing environment, and work in a team-based environment as well as independently.
• Flexibility: Ability to accommodate flexible hours with rotating Saturdays and overtime, as needed.

Preferred Qualifications

* Technical Experience: Experience with UNIX, SQL, and FTP.

• Database Support: Experience with database support.
• Automotive Industry Knowledge: Knowledge of the automotive industry is a plus.
• Technical Help Desk and/or Sales Support Experience: Prefer work experience in a Technical Help Desk and/or Sales Support environment.
• Bilingual: Bi-lingual is a plus.

What We Offer

At arenaflex, we're committed to providing a dynamic and supportive work environment that fosters growth and development. As a Technical Customer Care Specialist II, you'll enjoy:

• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Collaborative and inclusive team environment
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including rotating Saturdays and overtime

How to Apply

If you're a motivated and customer-focused individual with a passion for technical support and inventory management, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. Apply Now! Apply for this job