Experienced Customer Service Representative (Remote) – Healthcare Solutions
At arenaflex, we pride ourselves on providing exceptional care to our residents, and we're looking for a dedicated and compassionate Customer Service Representative to join our team. As a Customer Service Representative, you will play a vital role in delivering outstanding customer experiences, building strong relationships with our clients, and driving business growth.
About arenaflex
arenaflex is a leading provider of innovative healthcare solutions, committed to delivering personalized care to our residents. We create tailor-made care plans for every individual, taking into account their unique needs, goals, and abilities. Our team is passionate about making a positive impact on people's lives, and we're looking for like-minded individuals to join our mission.
Responsibilities
As a Customer Service Representative at arenaflex, you will be responsible for:
- Making 130-150 outbound calls daily to warm and new potential leads, using a call script to schedule patient appointments for multiple types of leads
- Collecting, recording, and accurately maintaining pertinent consumer information using our Customer Relationship Management (CRM) system
- Answering return inbound calls as needed after initial outbound contact
- Maintaining quality service by following organizational standard operating procedures
- Meeting and exceeding daily, weekly, and monthly appointment (conversion) quotas
- Taking inbound call overflow as needed to maintain overall Contact Center client service levels
- Collaborating with Patient-Facing Clinical staff and hearing care professionals to provide exceptional customer experiences
- Demonstrating professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers
- Contributing to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivity
Key Qualifications
To be considered for this role, you will need:
- 6 months of call center experience or an equivalent role
- Comfortable with fast-paced inbound and outbound calls (130-150 per day)
- A dedicated (quiet) work-from-home environment
- Excellent interpersonal communication skills
- Ability to manage time effectively while multitasking in a fast-paced environment
- Effectively manage objection and rejection
- Professional telephone etiquette skills
- Highly motivated with a willingness to be coached
- Strong problem-solving and organizational skills
- Intermediate MS Word and Excel working knowledge
- Proficient order entry speed
Preferred Qualifications
While not required, the following qualifications would be beneficial:
- Target-driven and goal-oriented
- Comfortable with making an average of up to 150 sales calls per day to cold and warm leads
- Strong industry knowledge and vernacular, including measures such as building a product knowledge base around various hearing improvement solutions offered by arenaflex
What We Offer
As a valued member of our team, you can expect:
- A competitive hourly rate of $20.00 per hour, with opportunities for individual and team-based bonuses
- A comprehensive benefits package, including:
+ 401(k) with a company match + FREE hearing aids to all employees and discounts for qualified family members + Legal Shield and Identity Theft Protection + PTO and Holiday Time + 1 Floating Holiday per year
- A supportive and dynamic work environment, with opportunities for growth and development
- Flexible scheduling options, including part-time and full-time schedules
Work Environment
As a remote employee, you will have the flexibility to work from the comfort of your own home. Our team is committed to providing a supportive and inclusive work environment, with regular check-ins and opportunities for feedback and growth.
How to Apply
If you're a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further.
Contact Information
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [insert contact information].
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
Job Type
Full-time
Pay
From $20.00 per hour
Expected hours
40 per week
Benefits
401(k) 401(k) matching Dental insurance Paid time off Paid training Work from home
Shift
8 hour shift Day shift
Supplemental pay types
Bonus opportunities
Weekly day range
Monday to Friday
Work setting
Remote
Experience
Call center: 1 year (Required)
Work Location
Remote Apply for this job