Experienced Customer Support Representative – Intuit TurboTax Seasonal Contract

At arenaflex, we're on a mission to revolutionize the way companies interact with their customers. As a Customer Support Representative on our Intuit TurboTax program, you'll play a vital role in delivering exceptional experiences to our clients' customers. If you're a tech-savvy, customer-centric individual with a passion for helping others, we want to hear from you!

About arenaflex

arenaflex is a customer experience business process outsourcing leader, providing work-from-home opportunities to independent contractors across the United States and Canada since 1996. As a contractor with arenaflex, you'll have access to a variety of exclusive contracts, allowing you to expand your skillset and broaden your horizons while providing top-notch customer service.

Why Join the arenaflex Team?

We're not just looking for anyone; we're seeking individuals who share our passion for delivering exceptional customer experiences. As an arenaflex contractor, you'll enjoy:

• Flexibility: Create your own schedule and work from the comfort of your own home.
• Variety: Gain experience in different industries and expand your skillset.
• Support: Our supportive environment allows you to focus on providing top-notch service to our clients' customers.
• Opportunities: With multiple contracts available, you'll have the chance to work on various projects and develop your skills.

Job Overview

As a Customer Support Representative on our Intuit TurboTax program, you'll provide customer support via phone, chat, and/or video chat. Your interactions will focus on software navigation and locating previous tax returns and amendments. You'll need to provide an empathetic approach to customer interactions, leveraging critical thinking and multi-tasking capabilities while escalating when necessary.

Schedule

* This seasonal contract runs through April 15th, 2024.

• Flexible schedule opportunities – you create your own schedule!
• Schedule available hours between 7 am and 11 pm CST, Monday – Sunday.
• Weekday and weekend options.

Compensation

* Earn up to $19 per hour.

• Contractors on this program who meet or exceed key metrics earn on average the equivalent of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times.
• Peak rates apply January – April.

Required Skills

* Sincere desire to assist the customer.

• Tech savvy and avid computer user.
• Ability to multi-task and navigate multiple systems.
• Communicate with a friendly tone and professional demeanor.

Technology & Equipment Requirements

* Personal computer (no tablet).

• Broadband internet connection, recommended at least 10 MBPS.
• Wired internet connection (no wi-fi or mobile internet).
• Windows 10 or Windows 11 operating system.
• Valid antivirus software installed, running, and up to date.
• USB headset with microphone.
• A webcam will be loaned to each contractor to be used for the duration of the contract.

Work Environment Requirements

* Quiet, uninterrupted space.

• Organized desk area.
• Professional appearance (if on camera).

Important Information

* Application Process: When you're ready to apply, click "Apply Now" and complete your profile. You'll then be prompted to complete an online assessment; this assessment takes about 30 minutes to complete. If you're among the qualified candidates, you'll receive an invitation via email within 24 hours to login to our online portal to complete a technology scan and complete the application for the contract opportunity.

• Contractual Relationship: The relationship between you and arenaflex is a contractual relationship. You'll remain an independent contractor for the duration of this program assignment. arenaflex will not be responsible for withholding taxes on your earnings while contracted with arenaflex. When you receive your contract, you'll be asked to agree to have no claim against arenaflex hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits, or employee benefits of any kind.
• Contractor Eligibility: Contractors must reside in and work from the United States (except CA, NY, PA, WA) on this client program. Contractors must also successfully pass a criminal background check.

What We Offer

As an arenaflex contractor, you'll have access to:

• A variety of exclusive contracts.
• Flexible scheduling options.
• Competitive compensation rates.
• Opportunities for career growth and development.
• A supportive environment that allows you to focus on providing exceptional customer service.

How to Apply

If you're a motivated, customer-centric individual with a passion for helping others, we want to hear from you! Click the link below to apply for this exciting opportunity: Apply Job! Don't miss out on this chance to join the arenaflex team and deliver exceptional customer experiences. Apply now and take the first step towards a rewarding career as a Customer Support Representative on our Intuit TurboTax program! Apply for this job