Senior Data Analyst - Customer Experience - Remote at arenaflex

Unlock the Power of Data to Drive Exceptional Customer Experiences

Are you a data-driven professional with a passion for customer experience? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further! arenaflex is seeking a highly skilled Senior Data Analyst to join our Customer Experience team, and we're excited to offer this incredible opportunity to the right candidate.

About arenaflex

arenaflex is a leading organization that's dedicated to delivering exceptional customer experiences. We believe that by putting our customers at the forefront of everything we do, we can create a better world for everyone. Our Customer Experience team is at the heart of this mission, working tirelessly to understand our customers' needs, identify areas for improvement, and drive meaningful change.

The Role

As a Senior Data Analyst on our Customer Experience team, you'll play a critical role in helping us make data-driven decisions that drive business growth and customer satisfaction. You'll be responsible for:

• Being the data expert on a balanced team that's engaged in a key CX initiative for the company
• Combining business and customer understanding with analytical expertise to make sound recommendations in your domain
• Continuous discovery and data exploration
• Understanding the data domain for your assigned initiative better than any other resource in the company – knowing what data is there, how to join it, and how to use it to tell stories, make decisions, and answer questions
• Tracking benefits of actions by the CX team using multiple stitched data sources
• Creating and maintaining advanced SQL queries that power dashboards
• Creating front-end dashboards in tools like Tableau
• Helping design the new CX data platform
• Creating base queries and documentation to assist business teams in connecting to this new data source
• Ad-hoc analytics requests

Key Responsibilities

* Establish reporting standards and best practices

• Architect and implement a reporting framework
• Oversee data mining efforts
• Develop programs, methodologies, and files for analyzing and presenting data
• Collaborate with stakeholders, developers, UX designers, and end-users to determine requirements
• Data analysis, development of SQL scripts, stored procedures & triggers, and report generation
• Develop programs, methodologies, and files for analyzing and presenting data
• Data cleansing/validation
• Prepare data load scripts for mass data load from various data sources
• Use of varied database applications/analytical tools
• Enhancements/modifications to systems and procedures

Requirements

* Direct Manager/Direct Reports: Position reports to Sr. Engineer or Sr. Manager

• Travel Requirements: Typically requires overnight travel less than 10% of the time
• Physical Requirements: Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
• Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

* Must be eighteen years of age or older

• Must be legally permitted to work in the United States

Preferred Qualifications

* 1-2 years of data analysis experience (4-6 years for senior position)

• 1-2 years experience in data management, process analysis, and improvement
• Ability to handle and prioritize multiple tasks
• Outstanding written and verbal communication skills
• Effective interpersonal and problem-solving skills

Education

* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job

Competencies

* Superior interpersonal skills and ability to collaborate actively and work in a team environment

• Commitment to organized, high-quality deliverables
• Ability to mentor colleagues on standards, best practices, and new technology concepts
• Understanding of usability best practices and user design
• Creative approach to problem-solving, innovation, and issue resolution
• Excellent verbal and written communication skills
• Self-motivated and self-managed with a high degree of analytical ability and intellectual curiosity

What We Offer

* A dynamic and supportive work environment

• Opportunities for career growth and professional development
• Competitive compensation and benefits package
• Recognition and rewards for outstanding performance
• A chance to work with a talented team of professionals who are passionate about customer experience

How to Apply

If you're a motivated and talented data analyst who is passionate about customer experience, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. The application window is anticipated to be closed on April 21, 2024.

Learn More About arenaflex

To learn more about arenaflex and our commitment to customer experience, please visit our website at [insert website URL]. Apply for this job