Experienced TPO Customer Service Representative - Pacific Time Zone, Third Party Origination Support and Partnership Management

Introduction to arenaflex

arenaflex is a leading organization in the mortgage industry, dedicated to providing exceptional service and support to its partners and customers. With a strong commitment to diversity, equity, and inclusion, arenaflex strives to create a positive and inclusive environment where every team member can grow and excel. As a key player in the Third Party Origination (TPO) channel, arenaflex is seeking an experienced TPO Customer Service Representative to join its team, working in the Pacific Time Zone.

Job Overview

The TPO Customer Service Representative will be responsible for ensuring that all TPO partners are properly affiliated with arenaflex's Union Home Third Party Origination channel. This will involve providing daily technical support, maintaining a list of activities related to TPO, and executing standard onboarding routines for new partners. The ideal candidate will have excellent communication skills, the ability to work in a fast-paced environment, and experience managing multiple tasks and deadlines.

Key Responsibilities

• Enhance and execute standard onboarding routine for all new TPO partners
• Responsible for New TPO Partner Approvals, Renewals, and/or De-Activations
• Responsible for 3rd Party Processing Company Approvals, Renewals, and/or De-Activations
• Responsible for Warehouse providers' Approvals, Renewals, and/or De-Activations
• Responsible for maintaining master contact lists of internal and external TPO Partners
• Responsible for delivery of daily rate sheets to external partners
• VA Sponsorship Process Approvals, Renewals, and/or De-Activations
• Enhance and execute standard processes related to our White Glove Process
• Responsible for execution of Bulletin process as directed by leadership of TPO
• Maintain timely and accurate information in regards to TPO web presence
• Liaison for Union University to ensure training needs are executed and delivered
• Develop and implement standard training routine for all new TPO partners
• Daily Broker/Account Manager Technical Issue Support
• Loan Level issue diagnosis and error resolution
• Direct Assistance (phone/video) with questions/ system issues
• Meet crucial deadlines requested

Essential Qualifications

To be successful in this role, you will need:

• High school diploma or equivalent
• 2+ years of work experience in the mortgage industry, TPO/Wholesale environment preferred but not required
• Strong communication skills and the ability to work in a fast-paced environment
• Experience managing multiple tasks and deadlines routinely
• Experience dealing directly with consumers and/or business partners
• Strong attention to detail and ability to multi-task

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience working in a customer-facing role, providing technical support and resolving issues
• Knowledge of the mortgage industry, including TPO and wholesale lending
• Familiarity with loan origination systems and software
• Experience with data analysis and reporting

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Communication skills: Excellent verbal and written communication skills, with the ability to effectively communicate with partners, customers, and internal stakeholders
• Problem-solving skills: Strong problem-solving skills, with the ability to analyze issues and resolve them in a timely and efficient manner
• Time management skills: Ability to manage multiple tasks and deadlines, with a strong focus on meeting crucial deadlines
• Attention to detail: Strong attention to detail, with the ability to accurately maintain records and reports
• Teamwork and collaboration: Ability to work effectively in a team environment, with a strong focus on collaboration and partnership

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our team members with opportunities for growth and development. As a TPO Customer Service Representative, you will have access to:

• Comprehensive training programs, including onboarding and ongoing training and development
• Opportunities for career advancement, including promotions and lateral moves
• A supportive and collaborative work environment, with a strong focus on teamwork and partnership
• Access to industry-leading technology and systems, including loan origination software and data analysis tools

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment, where every team member can grow and excel. Our company culture is built on the following values:

• Diversity, equity, and inclusion: We value diversity, educate on equity, and create inclusive partner opportunities to ensure that every team member feels valued and respected
• Integrity and transparency: We operate with integrity and transparency, with a strong focus on ethics and compliance
• Customer focus: We are committed to providing exceptional service and support to our customers and partners
• Teamwork and collaboration: We work together as a team, with a strong focus on collaboration and partnership

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A competitive salary and bonus structure
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan, with company match
• Paid time off, including vacation and sick leave
• Opportunities for professional development and growth

Conclusion

If you are a motivated and experienced customer service professional, with a passion for the mortgage industry, we encourage you to apply for this exciting opportunity. As a TPO Customer Service Representative at arenaflex, you will have the opportunity to work with a leading organization, providing exceptional service and support to our partners and customers. Don't miss out on this chance to join our team and take your career to the next level. Apply today!