[Remote] SaaS Implementation Consultant (Remote, USA)
Note: The job is a remote job and is open to candidates in USA. TeamViewer is the leader in remote connectivity software, harnessing cutting-edge technologies to shape the future of digitalization. The SaaS Implementation Consultant will serve as a subject matter expert, leading technical discovery and implementation for enterprise customers while ensuring successful delivery and configuration of solutions.
Responsibilities
- Technical Solution Leadership: Serve as a subject matter expert on our software solutions, translating complex enterprise requirements into practical and scalable architectural designs that accelerate a customer's time to value
- Customer Lifecycle Engagement: Lead technical discovery and design workshops with enterprise customers, identifying their unique business needs, technical challenges, and strategic objectives. Partner with internal teams to guide the customer through the implementation and adoption journey
- Solution Design & Implementation: Architect and document custom solutions and integrations that meet customer requirements. Drive the technical implementation process, ensuring successful delivery and configuration of the platform within complex enterprise IT and OT environments
- Strategic Collaboration: Act as a key technical advisor to both customers and internal teams. Collaborate with Product Management, Engineering, and Customer Success to ensure solution designs are feasible and align with long-term product strategy and customer success goals
- Market & Product Intelligence: Maintain deep knowledge of industry trends, competitor offerings, and emerging technologies in the IT/OT space. Use this expertise to provide thought leadership and influence both our internal product roadmap and external customer engagements
Skills
- Proven track record (3+ years) in a customer-facing technical role such as a Professional Services Architect, Solutions Architect, Senior Solutions Engineer, or a senior-level Technical Support Engineer, specifically serving large enterprise accounts
- Hands-on experience designing and implementing complex enterprise software solutions, with a strong background in areas like cloud technologies, industrial IoT, data analytics, or IT/OT integration
- In-depth understanding of enterprise IT and OT architectures, governance models, and common challenges
- Exceptional verbal and written communication skills, with the ability to clearly articulate complex technical concepts and value propositions to both technical and executive-level audiences
- Demonstrated proficiency with technologies and tools such as RESTful APIs, SQL, and scripting languages (e.g., PowerShell). Experience with proof-of-concept (PoC) engagements and architectural documentation is essential
- A strategic, creative problem-solver with a strong collaborative mindset and a customer-focused approach
- Fluency in English is required; additional language skills are a plus
- Up to 25% travel requirement (domestic & international)
- Experience configuring ServiceNow features and functionality and/or configuring third-party integrations with ServiceNow
Benefits
- Competitive compensation including stock-based options
- Flexible PTO and paid holidays
- 401(k) with employer matching
- Comprehensive Health insurance package including 100% employer-paid medical coverage
- Up to 12 weeks of Parental Leave
- Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
- Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
- Open door policy and business casual dress code
Company Overview
- TeamViewer is an all-in-one solution for remote access, support, collaboration, and desktop sharing over the Internet. It was founded in 2005, and is headquartered in Göppingen, Baden-Wurttemberg, DEU, with a workforce of 1001-5000 employees. Its website is https://www.teamviewer.com.
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