[Remote] Business Intelligence & Survey Analyst (Higher Education)

Note: The job is a remote job and is open to candidates in USA. The University of Massachusetts Global (UMass Global) is a private, nonprofit affiliate of the University of Massachusetts. They are seeking a Business Intelligence and Survey Analyst responsible for university-wide survey administration and collaboration with stakeholders to design and maintain data visualization tools that inform strategic decisions.

Responsibilities

• Support and advance the transition of a legacy survey platform to a new enterprise survey solution, coordinating with academic, administrative, and technical stakeholders to ensure smooth migration and alignment with institutional needs
• Lead the development, design, and execution of institutional surveys in collaboration with academic and administrative leaders
• Maintain the university-wide survey calendar, ensuring optimal timing, coordination, and minimal survey fatigue
• Consult with stakeholders to align survey design with strategic initiatives, operational needs, and accreditation standards
• Implement flexible, scalable survey solutions and methodologies to meet emerging institutional needs
• Synthesize and present survey results and outcomes, translating results into actionable insights that support decision-making at all levels
• Design, develop, and maintain university-wide dashboards in Power BI to enable effective decision-making across the university
• Integrate data from multiple sources, including but not limited to the LMS, SIS, survey, and CRM platforms
• Develop automated reporting workflows and ensure accurate data refresh and performance monitoring
• Serve as a subject matter expert on business intelligence best practices and visualization standards
• Train and support non-technical end users in accessing and interpreting dashboards
• Partner with Academic Schools to provide survey data and business intelligence data decision support for university planning, program review, and student success initiatives
• Partner with Information Technology to ensure data integrity, governance, and secure access protocols

Skills

• Bachelor's degree in data science, Business Analytics, Research or related field
• 2-4 years of experience in a higher education position working with data such as data management, complex reporting, institutional analysis, and survey research
• Experience working with enterprise reporting tools, developing complex operational reports, and/or compliance reporting
• Experience designing and maintaining dashboards and reports using Power BI, including data integration from multiple sources
• Understanding of business intelligence tools and data integration, particularly Power BI, and the ability to apply data governance and accessibility standards
• Familiarity with institutional planning processes and accreditation requirements, including how survey and BI data inform strategic and operational decisions
• Knowledge of enterprise survey platforms and methodologies, including survey design, deployment, and analysis within a higher education context
• Strong analytical and data visualization skills, with the ability to synthesize complex survey and administrative data into clear, actionable insights
• Excellent verbal and written communication and facilitation skills, with the ability to engage diverse stakeholders and translate technical findings into non-technical language
• Ability to manage multiple, high priority concurrent projects
• Ability to collaborate cross-functionally with various stakeholders across all levels in a remote work environment
• Ability to anticipate and respond to emerging data needs, leveraging scalable solutions and maintaining flexibility in approach
• Ability to adapt to evolving timelines with a solutions-focused mindset
• Personal computer and advanced knowledge of Microsoft Office Suite, including word, excel, and outlook
• SQL databases, Power Bi, Adobe Acrobat Professional, third-party survey tools, Banner, Argos
• Knowledge of Explorance Blue, survey system, would be preferrable

Benefits

• Health: Medical, dental, and vision coverage with spending account options.
• Work-Life Balance: Flexible schedules, 1/2 day Fridays (biweekly), remote options, generous time off, and a paid winter break.
• Financial Security: Life, disability, and supplemental insurance, legal and identity protection, and student debt support.
• Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to a 6% match for a 9% total employer contribution!
• Education: Tuition discounts for employees and family and Tuition Exchange program with other universities.
• Wellness: Counseling services, Calm app access, and year-round wellness programs.

Company Overview

• University of Massachusetts Global is a non-profit university that offers higher education. It was founded in 1958, and is headquartered in Irvine, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.umassglobal.edu.

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