Experienced Customer Service Representative – Inbound Call Center – Work From Home Opportunity
At arenaflex, we pride ourselves on being a leader in the human services field, providing cutting-edge solutions for complex operations. As a family-owned and operated business, we've built a reputation for being a trusted partner to our clients and a supportive employer to our team members. With over 650 employees across the United States, we're committed to fostering a culture of teamwork, dedication, and work-life balance. We're seeking an experienced Customer Service Representative to join our remote team, working from the comfort of your own home. As a key member of our customer service team, you'll play a vital role in delivering exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.
About arenaflex
arenaflex is a multi-state operation and administrative private company that's been serving families for over 50 years. We're passionate about developing innovative solutions that make a real difference in people's lives. Our commitment to excellence, customer satisfaction, and employee well-being sets us apart from the competition.
Position Overview
As a Customer Service Representative, you'll be responsible for:
- Receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations
- Categorizing all calls received in one of the categories provided
- Recording any abusive and/or extraordinary calls
- Performing other duties as assigned
Key Responsibilities:
* Maintain a general understanding of policies and procedures
- Possess strong oral and written communications skills
- Knowledgeable in modern office practices, procedures, and equipment
- Exhibit excellent interpersonal skills using tact, patience, and courtesy
- High School Diploma or equivalent required
- At least one year prior experience in an area of service delivery, customer service, call center technology, or related field
- Will accept equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties
- Must be proficient in data entry skills, including keyboard, mouse, and 10-key pad
- Must be able to type a minimum of 35 WPM (a typing test will be administered during the interview process)
- Basic knowledge of Microsoft Office
- Bilingual in English/Spanish preferred
What We Offer
* Competitive hourly rate of $14.00
- Full-time day shifts only (between 6am CST and 10pm CST), including at least one weekend day
- 3-week virtual paid training program
- Pick your own set schedule
- Medical, dental, and vision benefits after 30 days of enrollment
- 401(k) plan
- Paid Time Off (PTO) accrual on your first day
- Health club reimbursements
- Career growth opportunities
- A fun and supportive virtual work environment where you can wear your PJs, fuzzy socks, slippers, or flip flops to work
- Colleagues who feel like family – we celebrate you!
Why Join arenaflex?
* We're an equal opportunity employer and a drug-free workplace
- We're proud to be a veteran-friendly employer and welcome spouses and veterans to our team
- We provide your work equipment, so you can focus on delivering exceptional service to our clients
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our remote team and experience the arenaflex difference. Apply Now!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive work environment that values and respects the contributions of all employees. Apply for this job