Experienced Customer Service Representative – Work from Home Opportunity at arenaflex

At arenaflex, we're revolutionizing the way businesses interact with their customers by harnessing the power of digital transformation. As a leading digital transformation company, we've been helping clients across various industries achieve greater agility through transformed and automated customer experiences for over 35 years. We're now seeking highly skilled and enthusiastic Customer Service Representatives to join our team and deliver exceptional service and solutions to customers through inbound calls in a high-energy environment.

Job Summary:

As a Customer Service Representative at arenaflex, you'll be the face of our company, interacting with customers, resolving their queries, and providing them with the best possible experience. You'll be working with leading technologies and systems, and will have a dedicated team of leaders and peers to support you. If you're passionate about delivering exceptional customer service, have a proven track record of hitting sales targets, and are looking for a challenging and rewarding role, then this is the job for you.

Responsibilities:

* Handle customer inquiries of varying types, providing solutions and resolving issues in a timely and professional manner

• Utilize probing question skills to actively listen to customers and understand their needs
• Meet and exceed sales targets, identifying opportunities to upsell and cross-sell products and services
• Manage and overcome objections for subscribers cancellation and suspend requests to assist in reducing churn
• Work collaboratively with the team to achieve shared goals and objectives
• Stay up-to-date with product knowledge and industry trends to provide informed and accurate information to customers
• Participate in ongoing training and development programs to enhance skills and knowledge

What We Offer:

* Competitive pay rate: $15.00 - $20.00/hr

• An 8 hour per day shift, 5 days per week (anywhere from 6am-12am PST)
• All technical equipment needed to be successful to work remotely
• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities: 80% of our frontline leaders have been promoted from within
• Additional pay incentives as well as monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to arenaflex

Qualifications:

* Excellent verbal and written communication skills, strong multitasking abilities

• Driven by solving problems and meeting goals
• Familiarity with Microsoft Office tools
• Experience in customer service and sales
• High school diploma or equivalent

Requirements to Work from Home:

* A quiet and distraction-free, secure place to work

• Excellent Internet connectivity:

+ Internet access speeds of 2 Mbps upload and 10 Mbps download (the faster the better!) + In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates + Wireless and/or satellite Internet Service Providers are not compatible with our systems

• A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications

About arenaflex:

As a digital transformation company, arenaflex rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We've been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences. Our team is passionate about delivering exceptional customer service and is dedicated to helping our clients achieve their goals.

Why Join arenaflex?

* Opportunity to work with a leading digital transformation company

• Competitive pay rate and benefits package
• Advancement opportunities: 80% of our frontline leaders have been promoted from within
• Additional pay incentives as well as monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to arenaflex
• Collaborative and dynamic work environment
• Ongoing training and development programs to enhance skills and knowledge

How to Apply:

If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, then apply now to join our team at arenaflex. Click on the link below to register your interest and start your application process. Apply Job!

Equal Opportunities Employer:

arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and are proud to be an employer of choice for people from all backgrounds. Apply for this job