Experienced Customer Care Nurse for Remote Short-Term and Long-Term Disability Claims – Utilizing Clinical Expertise to Deliver Exceptional Customer Service

Introduction to arenaflex

At arenaflex, we are driven by a mission to make a meaningful difference in the lives of our customers. As a forward-thinking insurance company, we go beyond the traditional boundaries of coverages and policies to provide innovative solutions and exceptional service. Our team is passionate about helping individuals achieve their goals and supporting them through life's challenges. We are now seeking a dedicated and compassionate Customer Care Nurse to join our dynamic team, working remotely to facilitate Short-Term Disability (STD) and Long-Term Disability (LTD) case files.

About the Role

As a Customer Care Nurse at arenaflex, you will play a vital role in our claim intake process, working in a fast-paced incoming call environment where you will handle approximately 35-40 calls per day. Your clinical expertise and exceptional communication skills will enable you to assess, document, and review the medical acuity of claimants' conditions, providing empathy and compassion throughout the intake process. Our team of medical professionals is committed to delivering exceptional customer service, driving profitability, and returning people to work. We are looking for a skilled and experienced nurse to join our team and contribute to our mission.

Key Responsibilities

• Provide claimants with a clear explanation of the intake and subsequent claims process expectations, ensuring a smooth and transparent experience.
• Effectively assess, evaluate, and document claimants' medical information to initiate the claim process, reviewing functional limitations or work accommodations as needed.
• Gather medically diagnosed restrictions and/or limitations for Return To Work expectations, determining the medical complexity and appropriate assignment duration and/or medical milestone for the assigned claim.
• Accurately enter employee/employer/physician intake information into our claim technology platform, enabling Claims Ability Analysts to facilitate informed claim decisions based on claimants' functional conditions.
• Communicate complex medical information to claimants in a clear, simple, and concise manner, demonstrating sound medical knowledge and clinical assessment in a time-sensitive claim intake environment.

Qualifications and Requirements

To be successful in this role, you will need to possess an active LPN/LVN license (RN licenses will be considered), with a minimum of 12 months of practicing clinical experience and broad spectrum knowledge of anatomy and physiology. Clinical Case Management experience is preferred, and excellent communication skills (both oral and written) are essential. You should also have excellent keyboard/automation skills and be proficient in MS Office (Word, Excel, Outlook, and PowerPoint).

Preferred Qualifications

• Candidates located in the West or Central time zones are preferred.
• Clinical Case Management experience is highly desirable.
• Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment.

Career Growth and Development

At arenaflex, we are committed to supporting the growth and development of our employees. As a Customer Care Nurse, you will have access to comprehensive training programs, ongoing coaching and feedback, and opportunities for professional advancement. Our team is dedicated to helping you achieve your career goals and providing the resources and support you need to succeed.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace, where diversity, equity, and inclusion are valued and respected. We are committed to creating a positive and supportive work environment, where employees can thrive and grow. As a remote worker, you will be part of a virtual team, with opportunities to collaborate and connect with colleagues across the United States.

Compensation and Benefits

The annualized base pay range for this role is $63,760 - $95,640, depending on experience and performance. In addition to a competitive salary, arenaflex offers a comprehensive benefits package, including short-term and annual bonuses, long-term incentives, and on-the-spot recognition. We are committed to providing a total compensation package that rewards and recognizes your contributions to our team.

How to Apply

If you are a motivated and compassionate Customer Care Nurse looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to our team at arenaflex.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, including females, minorities, veterans, individuals with disabilities, and members of the LGBTQ+ community. We are dedicated to creating a workplace where everyone can thrive and grow.

Conclusion

Join arenaflex as a Customer Care Nurse and become part of a dynamic team dedicated to delivering exceptional customer service and making a meaningful difference in the lives of our customers. With a competitive salary, comprehensive benefits, and opportunities for growth and development, this is an exciting opportunity to take your career to the next level. Apply now and discover how you can contribute to our mission and make a positive impact in the lives of others.