Experienced Customer Service Representative - Remote Opportunity with Comprehensive Benefits

At arenaflex, we're dedicated to providing exceptional customer service to our clients while fostering a supportive and inclusive work environment. As a Customer Service Representative, you'll play a vital role in delivering top-notch service to our beneficiaries and providers, ensuring their needs are met with compassion and efficiency. If you're passionate about making a difference in the lives of others and are looking for a challenging and rewarding career opportunity, we encourage you to apply.

About arenaflex

arenaflex is a rapidly growing national quality improvement and care management organization, committed to ensuring that over 20 million people receive the right care, at the right time, in the right setting. Our mission-driven approach is centered around improving lives through healthcare quality and clinical expertise. We're a people-focused organization that values our employees and provides the training and support needed to excel in their careers.

Why Join arenaflex?

As a Customer Service Representative at arenaflex, you'll have the opportunity to:

• Work in a fully remote environment, with rotational shifts available for EST, CT, or PST
• Enjoy comprehensive benefits, including medical, dental, vision, and 401k with match
• Participate in a dynamic and supportive team environment, where you'll have the chance to build meaningful relationships with colleagues and external customers
• Contribute to the success of a national organization, making a real difference in the lives of individuals across the country
• Pursue career growth opportunities and learning benefits, tailored to your interests and goals

Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Providing exceptional customer service to beneficiaries and providers via the helpline, including interacting with callers, creating, formatting, and proofreading letters, and maintaining timeliness
• Utilizing internal quality control tools to assess individual work and team processes, identifying areas for potential improvement
• Communicating verbally and in writing with external customers to furnish and request review information, fostering effective working relationships between arenaflex's internal and external customers
• Participating in Review Team activities, including identifying areas for potential improvement, as noted on case reviews and process
• Answering the Beneficiary Helpline through the utilization of the hunt group and available light functions, determining how to best assist callers either by a service offered by arenaflex or by referring them to an external agency and properly entering referral into CMS system
• Ensuring all letters sent out are in a timely manner, with correct components included and reviewed for grammatical and spacing errors
• Obtaining and validating notices and all components of medical records
• Providing intake for all appeals received by arenaflex
• Proficient in customer service guidelines and standards

Qualifications

To be successful in this role, you'll need:

• High school diploma or equivalent
• Post-high school business courses helpful
• Medical terminology desired
• Excellent verbal communication skills, courteous and patient demeanor, must be customer-oriented and have the ability to maintain composure under potentially stressful situations
• Good grammar, punctuation, spelling, hyphenation, and written communications skills
• Customer-focused, results-oriented, and capable of building and maintaining relationships with internal and external customers
• General knowledge of a PC-based computer system desirable
• Knowledge of various software packages with the ability to learn additional software packages as needed
• Ability to multi-task and prioritize assignments
• Good organizational skills and ability to work independently

Experience

We're looking for candidates with:

• Two to three years of clerical experience, including word processing, various filing systems, and telephone customer service responsibilities
• Prior work in a healthcare setting or medical terminology recommended
• Previous data entry or other clerical experience a plus

What We Offer

As a valued member of the arenaflex team, you'll enjoy:

• Comprehensive health plans
• Paid time off for great work-life balance
• 401k with match and no vesting period
• Corporate wellness programs
• Educational assistance
• Corporate discounts
• And more!

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job