Experienced Customer Service Representative – Remote Opportunity at arenaflex

At arenaflex, we're revolutionizing the way we approach customer service by providing exceptional experiences that exceed expectations. As a division of arenaflex, our team is dedicated to delivering top-notch portable sanitation and site services in our community. With over 700 employees across six states, we're an employee-owned company that empowers under-credentialed overachievers to earn more than just a paycheck.

About arenaflex

arenaflex is a dynamic and innovative company that's changing the game in portable sanitation and site services. Our mission is to provide exceptional customer experiences that leave a lasting impression. We're committed to creating a work environment that's inclusive, diverse, and passionate about delivering outstanding results. Our team is made up of dedicated professionals who are driven by a sense of pride, passion, and belonging.

A Day in the Life of a Customer Service Representative at arenaflex

As a Customer Service Representative at arenaflex, you'll be the face of our company, responsible for delivering exceptional customer experiences that exceed expectations. You'll work with inbound and/or outbound phone calls, emails, and other forms of communication to address the needs of our customers. Your goal will be to leave each customer feeling 100% satisfied on the first call and that they were our most important call of the day.

Key Responsibilities:

* Work with inbound and/or outbound phone calls, emails, and other forms of communication to address the needs of our customers

• Accurately and efficiently input orders and appointments into multiple different computer programs, documenting inquiries for outside sales
• Problem-solving independently and as a team
• Handle escalated phone calls promptly to minimize customer irritation; provide a summary to managers
• Excellent interpersonal, verbal, and written communication skills
• General office duties including filing, faxing, and creating Word and Excel documents
• Flexibility in performing all other duties needed on an AD-Hoc basis

Qualifications and Skills:

The ideal candidate will be able to multitask and work at a fast pace and must be passionate about taking care of each customer, figuring out what they need, and convincing them that arenaflex is the best choice. Our goal is to leave each customer feeling they are 100% satisfied.

• MUST BE DEPENDABLE AND HAVE EXCELLENT ATTENDANCE
• 3-5+ years of Customer service and/or general office administrative experience preferred
• Strong organization and time management skills
• Ability to quickly learn program and product knowledge, work on a PC and navigate a Windows environment
• Pass a pre-employment drug test

What We Offer:

arenaflex is committed to the growth and development of our employees, offering on-the-job training, advancement opportunities, and a unique life-long learning program that provides tuition reimbursement for almost any class. We reinvest 20% of net profits into employees through annual performance bonuses and provide shareholder opportunities to management. Our exceptional benefits package includes:

• Employer-paid medical, vision, and dental for you and your family will be covered at a discounted rate
• Paid time-off and generous 401k with company match
• Company-provided equipment and a fully remote work environment
• Opportunities for career growth and advancement
• A unique life-long learning program that provides tuition reimbursement for almost any class

Our Commitment to Diversity and Inclusion:

At arenaflex, we believe that diversity and inclusion are essential to creating a strong and innovative workforce that delivers outstanding results. We're committed to providing equal opportunities for all people, regardless of race, gender, age, religion, or identity. Our sense of pride, passion, and belonging unites us in our commitment to doing tough jobs for our customers.

How to Apply:

If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and innovative company to grow with, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the link below. Apply Now!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, diverse, and passionate about delivering outstanding results. Apply for this job