Experienced Customer Service and Support Representative – Onsite at arenaflex

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Service and Support Representative, you'll be at the forefront of this movement, providing top-notch support to our clients while working in a fast-paced, collaborative, and positive environment. If you're a motivated professional with a warm and welcoming personality, a passion for problem-solving, and a drive to succeed, we want to hear from you!

What You'll Do

As a Customer Service and Support Representative at arenaflex, you'll be the first point of contact for our clients, providing support via phone, chat, email, and/or ticketing portal to deliver the fastest and easiest resolution possible. You'll receive technical support calls covering a wide range of topics, from routine matters like password resets to general product questions to complex support inquiries. Your responsibilities will include:

• Handling a high volume of customer contacts in a professional manner
• Creating work order tickets while responding to client requests via phone, chat, emails, and ticketing portal
• Providing exceptional customer service in every interaction
• Being skilled in multi-tasking while effectively navigating across multiple technology platforms and systems
• Maintaining customer records by updating account information
• Understanding and working with a sense of urgency
• Having a willingness to help and solve issues

Who You Are

To succeed in this role, you'll need to possess the following qualities:

• A minimum of 1 year of customer support experience in a high-volume support environment
• Prior Customer Service experience is preferred
• Strong computer knowledge, familiarity with Microsoft Office, and Google applications or comparable technology is preferred
• Understanding of ticketing systems
• Exceptional communication skills
• Critical thinking and logical prioritization skills
• Ability to thrive and remain positive in a constantly changing environment

While direct call center experience is preferred, we're open to considering candidates with training, military experience, and/or education as alternatives.

Who We Are

arenaflex is a leading provider of personalized contact centers, business processing, and technology outsourcing solutions. With nearly two decades of operations, we've grown from a small team to a global company with thousands of staff members supporting an international clientele. Our commitment to exceptional customer service and innovative solutions has earned us a reputation as a trusted partner in the industry.

What We Offer

As a Customer Service and Support Representative at arenaflex, you'll enjoy a comprehensive benefits package, including:

• Health, life, vision, and dental insurance
• A 4% max matching 401K
• Other financial opportunity options
• A dynamic and supportive work environment
• Opportunities for career growth and professional development
• A path to work from home after 90 days of employment and with appropriate criteria met

Work Environment and Culture

Our call center is located at the Project CoWork Building, 11103 West Ave, San Antonio 78213. We're a fast-paced, collaborative, and positive team that thrives on innovation and creativity. If you're looking for a challenging and rewarding role in a dynamic environment, we encourage you to apply.

Compensation and Perks

arenaflex offers a competitive salary and benefits package, as well as opportunities for career growth and professional development. We're committed to recognizing and rewarding our employees' hard work and dedication.

How to Apply

If you're a motivated and customer-focused professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you!

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