Experienced Customer Service Representative – Remote Member Services Expert for arenaflex

Introduction to arenaflex

Imagine being part of a dynamic team that offers a world of possibilities, both at work and in your personal life. At arenaflex, we're committed to helping our employees grow, learn, and thrive in their careers. As a member of our team, you'll have the opportunity to travel, develop new skills, and become the best version of yourself. Our company culture values flexibility, resilience, and a passion for delivering exceptional customer experiences. If you're ready to embark on a new journey and make a meaningful impact, we invite you to join our arenaflex family.

Why You'll Love This Role

This exciting opportunity is part of our Payments and Digital Strategy team at arenaflex Credit Union. As a Member Services Representative, you'll be responsible for a range of tasks related to payment processing, item processing, direct bills, and fund transfers. Your expertise will help us deliver seamless and secure financial services to our members. If you're passionate about customer service, banking, and credit unions, this role is perfect for you.

Key Responsibilities

• Complete data entry and balancing tasks with precision and attention to detail
• Coordinate return items with members, vendors, the Federal Reserve Bank, and other institutions
• Assist other departments with fraud resolution, member inquiries, and related accounting standard ledger balancing
• Work on member cases and projects assigned to you, ensuring timely and effective resolution
• Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines, as well as Federal Banking laws
• Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, report, and make necessary GL, account changes, and/or returns
• Process Stop Pays and Check Batching, ensuring accuracy and efficiency
• Complete daily balancing and department closing tasks, maintaining a high level of organization and attention to detail
• Obtain information from members for timely and accurate processing of international and domestic fund transfer requests
• Research and confirm incoming and outgoing fund transfer information, ensuring compliance with relevant laws and regulations
• Communicate with vendors to process fund transfers, providing exceptional customer service and support
• Understand and be familiar with outgoing and incoming fund transfer laws, regulations, and procedures
• Deposit check returns, research member bad checks on draft changes, process member checks, confirm members for outgoing fund transfers, and Federal Reserve verifying and releasing fund transfers
• Complete daily processing of workflows related to late returns, supply of receipts, foreign collections, and legal fees

Essential Qualifications

To succeed in this role, you'll need:

• A high school diploma or GED
• Intermediate Excel and Word skills, with the ability to learn and adapt to new software and systems

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Previous customer/member service experience, preferably in a banking or credit union environment
• Previous experience with Episys/Symitar and processing wires
• Strong knowledge of Microsoft Office software, including Word, Excel, Access, and PowerPoint

Skills and Competencies

To excel in this role, you'll need to demonstrate:

• Excellent customer service skills, with the ability to provide timely and effective support to members
• Strong analytical and problem-solving skills, with attention to detail and accuracy
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
• Strong communication and interpersonal skills, with the ability to work effectively with colleagues and members
• Ability to maintain confidentiality and handle sensitive information with discretion
• Strong organizational and time management skills, with the ability to meet deadlines and achieve goals

Career Growth and Learning Opportunities

At arenaflex, we're committed to helping our employees grow and develop in their careers. As a Member Services Representative, you'll have access to:

• Comprehensive training and onboarding programs to help you succeed in your role
• Ongoing coaching and feedback to support your growth and development
• Opportunities for career advancement and professional growth within the company
• Access to online courses, workshops, and conferences to enhance your skills and knowledge

Work Environment and Company Culture

At arenaflex, we value diversity, inclusion, and respect in the workplace. Our company culture is built on the principles of:

• Flexibility and work-life balance, with opportunities for remote work and flexible scheduling
• Collaboration and teamwork, with a focus on achieving common goals and objectives
• Open communication and transparency, with regular feedback and updates
• Recognition and reward, with opportunities for bonuses, promotions, and career advancement

Compensation, Perks, and Benefits

As a Member Services Representative at arenaflex, you can expect:

• A competitive salary range of $22-35 per hour, depending on experience and qualifications
• Comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching and other perks
• Opportunities for career advancement and professional growth, with access to training and development programs
• A dynamic and supportive work environment, with a focus on work-life balance and employee well-being

Conclusion

If you're passionate about customer service, banking, and credit unions, and you're looking for a challenging and rewarding role with a dynamic company, we encourage you to apply for this exciting opportunity. As a Member Services Representative at arenaflex, you'll have the chance to make a meaningful impact, grow and develop in your career, and be part of a supportive and inclusive team. Don't miss out on this opportunity to join our arenaflex family and start your new journey today!