Experienced Customer Service Representative (REMOTE) – Insurance Policy Endorsement and Account Management

At arenaflex, we're not just a team of professionals – we're a community of entrepreneurs who believe in empowering our clients and employees alike. As a global firm, we offer a unique blend of technology, industry expertise, and local flavor, allowing our teams to maintain their own distinct regional culture. We're growing, and we're looking for a "people person" who shares our passion for helping others and tackling new challenges. If you're a customer service enthusiast with a knack for learning and a drive to succeed, this is the perfect opportunity for you.

About arenaflex

arenaflex is a leading global insurance broker providing property and casualty, life and health, employee benefits, investment, and risk management products and services. With a vast network of specialists across North America, we offer peace of mind to our clients by protecting what matters most through unrelenting advocacy and tailored insurance solutions. Our commitment to excellence, innovation, and community involvement has earned us a reputation as a trusted partner in the industry.

Job Summary

As an Experienced Customer Service Representative, you will play a critical role in providing exceptional service to our individual clients, maintaining strong relationships with our customers, and driving business growth. You will work in a call center environment, processing endorsement requests for personal lines insurance policies, managing account documentation, and ensuring timely requests are processed. You will also be responsible for maintaining follow-up systems with insurance carriers, furnishing underwriters with additional information, and issuing certificates of insurance and evidence of property forms to clients and their representatives.

Key Responsibilities

* Process endorsement requests for personal lines insurance policies, securing pricing from carriers as needed

• Manage account documentation, sending it to insureds and following up to ensure it was received and submitted to the carrier
• Maintain follow-up systems with insurance carriers to ensure requests are processed timely
• Furnish underwriters with additional information as requested
• Issue certificates of insurance and evidence of property forms to clients and their representatives upon request
• Process lost policy release forms, transmitting correspondence to insureds and carriers
• Perform other specific duties and projects as assigned by management
• Daily manage the agency interface system (download), ensuring all transactions are matched so revenue is recorded accurately by month-end
• May provide sales support, including rating policies and entering policy information into the database
• Pursue a program for personal and professional development

What You Offer Us

* 1-2 years of insurance experience

• Property & Casualty License is Required
• Well-organized with an aptitude for details
• Strong written and oral communication skills
• Understand and analyze insurance coverage, forms, and policies
• Work day will be scheduled between 7 am and 7 pm, with additional time as needed
• Proficiency in MS Office

What We Offer You

* A rewarding job that helps local businesses in the community

• Medical/dental/vision/life insurance, 401k matching program, Health Savings Account funding, and voluntary insurance options
• Generous time-off policies (2 weeks of vacation + Personal/Sick/Floating Holidays)
• A work/life balance because that's important for all of us
• Learn from the expertise of your coworkers
• Growth – arenaflex is growing, and so can your career
• Be part of a motivated team

Department

* Account Management & Service

Required Experience

* 1-2 years of relevant experience

Required Travel

* No Travel Required

Required Education

* High school or equivalent

Equal Opportunity Employer

arenaflex is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran's status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Accessibility

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Apply Now

Ready to join our team and start making a difference? Apply now and take the first step towards a rewarding career at arenaflex. Apply for this job