[Remote] Bill and Account Collectors - AI Trainer (Contract)

Note: The job is a remote job and is open to candidates in USA. Handshake is a company seeking Labor Relations Specialists Professionals for a temporary AI research project. The role involves evaluating AI models based on your professional experience, developing prompts, and providing structured feedback to enhance AI understanding of workplace tasks.

Responsibilities

• Record information about the financial status of customers and the status of collection efforts
• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
• Locate and monitor overdue accounts using computers and various automated systems
• Arrange for debt repayment or establish repayment schedules based on customers' financial situations
• Advise customers on necessary actions and strategies for debt repayment
• Answer customer questions regarding problems with their accounts
• Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise
• Confer with customers by phone or in person to determine reasons for overdue payments and review terms of sales, service, or credit contracts
• Receive payments and post amounts paid to customer accounts
• Trace delinquent customers to new addresses by contacting post offices, telephone companies, credit bureaus, or questioning neighbors
• Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts
• Sort and file correspondence and perform miscellaneous clerical duties such as answering correspondence and writing reports
• Perform administrative functions for assigned accounts, such as recording address changes and purging records of deceased customers
• Contact insurance companies to check the status of claims payments and write appeal letters for denied claims
• Negotiate credit extensions when necessary

Skills

• You have at least 4 years of professional experience in one or more of the following types of work
• Record information about the financial status of customers and the status of collection efforts
• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
• Locate and monitor overdue accounts using computers and various automated systems
• Arrange for debt repayment or establish repayment schedules based on customers' financial situations
• Advise customers on necessary actions and strategies for debt repayment
• Answer customer questions regarding problems with their accounts
• Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise
• Confer with customers by phone or in person to determine reasons for overdue payments and review terms of sales, service, or credit contracts
• Receive payments and post amounts paid to customer accounts
• Trace delinquent customers to new addresses by contacting post offices, telephone companies, credit bureaus, or questioning neighbors
• Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts
• Sort and file correspondence and perform miscellaneous clerical duties such as answering correspondence and writing reports
• Perform administrative functions for assigned accounts, such as recording address changes and purging records of deceased customers
• Contact insurance companies to check the status of claims payments and write appeal letters for denied claims
• Negotiate credit extensions when necessary
• You're able to participate in asynchronous work in partnership with leading AI labs

Company Overview

• Handshake is a college career network that helps students and recent graduates find their next opportunity. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is http://joinhandshake.com.

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