Experienced Healthcare Customer Service Representative – Virtual Team Environment

Join blithequark, a global, digital business services company, as we continue to revolutionize the way businesses operate and interact with their customers. With a strong focus on innovation, sustainability, and community support, we're looking for fearless individuals who share our passion for delivering exceptional customer experiences.

About blithequark

blithequark is a global leader in digital business services, empowering the world's best brands to streamline their operations and achieve meaningful growth. Our team of over 500,000 inspired and passionate individuals, speaking more than 300 languages, allows us to provide unparalleled support to our clients, communities, and the environment. As a force for good, we're committed to making a positive impact on the world, one customer interaction at a time.

Benefits of Working with blithequark

At blithequark, we believe in investing in our employees' growth and well-being. Some of the benefits of joining our team include:

• Paid Training to help you develop your skills and expertise
• Competitive Wages that reflect your value to our organization
• Comprehensive Benefits Package, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to recharge and pursue your passions
• Employee wellness and engagement programs to support your physical and mental health

Your Role in Our Team

As a Healthcare Customer Service Representative, you'll be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.

Did You Know?

Our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company. At blithequark, the sky is the limit! We're committed to providing opportunities for growth and development, and we're excited to see where your career will take you.

Your Responsibilities

As a Healthcare Customer Service Representative, your key responsibilities will include:

• Connecting with customers via phone, email, chat, and social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling when required

We're Looking for Fearless People

We're seeking individuals who are inspired to deliver only the best in all that they do. If you're a motivated and customer-focused individual with a passion for healthcare, we want to hear from you. Some of the essential qualifications for this role include:

• Ability to work remotely in a virtual team environment
• 6 months of customer service experience (preferred)
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To ensure a seamless and productive work experience, we require the following internet connection and workspace setup:

• Internet Connection Requirements:

+ Minimum subscribed download rate equal to or exceeds 12.0 Mbps + Minimum subscribed upload rate equal to or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms + Proof of internet speed required

• Clean and quiet workspace

Be Part of Our blithequark Family

At blithequark, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in all aspects of our business.

Ready to Join Our Team?

If you're a motivated and customer-focused individual with a passion for healthcare, we want to hear from you. Apply now to join our team of fearless individuals who are inspired to deliver only the best in all that they do. Apply to this job Apply To this Job Apply for this job