Experienced Customer Success Manager – Higher Education Career Access Platform

At blithequark, we're revolutionizing the way learners navigate their career journeys by connecting them with mentorship, networking, and job opportunities. As a Customer Success Manager, you'll play a pivotal role in showcasing the value of our solutions, driving adoption, and ensuring that each customer achieves their desired outcomes and experiences a clear return on investment. If you're passionate about education, equity, and student success, with a customer-first approach, we invite you to join our team and be part of a mission that's transforming higher education.

About blithequark

blithequark is higher education's first Career Access Platform, dedicated to ensuring every learner has access to the people and networks needed to succeed. With over 650 institutional partners, we're transforming how learners navigate their career journeys by connecting them with mentorship, networking, and job opportunities. Our solutions enable our customers to focus on student success while driving measurable outcomes that enhance institutional effectiveness and reputation. By integrating engagement and experiential education, we help our customers create lasting value for their stakeholders, including students, alumni, and their broader communities.

Key Responsibilities

As a Customer Success Manager at blithequark, you'll be responsible for the following key areas:

• Account Management: Oversee a portfolio of client accounts, managing revenue forecasts, renewals, and contract negotiations to ensure timely and successful outcomes. Maintain a regular cadence with your accounts through a variety of channels, including monthly web-based meetings, email correspondence, phone calls, and in-person meetings. Success will be measured by your impact on gross retention, net retention, and customer adoption and engagement metrics.
• Relationship Building: Develop and maintain strong relationships with key stakeholders, understanding their goals and aligning blithequark's solutions to meet their institutional objectives.
• Strategic Advising: Provide consultative support, including coaching and reporting, to demonstrate measurable impacts on customer outcomes. Educate customers on platform features and functionality, aligning functionality to use cases appropriate and valuable to the individual customer.
• Data Analysis: Monitor customer adoption and engagement metrics to identify risks and opportunities, implementing strategies to enhance user experience and satisfaction.
• Cross-Functional Collaboration: Serve as the voice of the customer within blithequark, collaborating with internal teams to inform product development and service improvements.
• Program Contribution: Participate in customer success initiatives, including customer workshops, webinars, blithequark Admin Community engagement, and other customer education and engagement tactics.
• Sales Partnership: Work alongside the Sales team to develop growth plans for accounts and assist in pre-sales activities as needed.

Preferred Qualifications

We're looking for candidates with the following qualifications:

5+ years of experience

working in the higher education or non-profit industry

1+ year of experience

in SaaS or equivalent technology sector

• Familiarity with the blithequark platform, ideally as an Admin
• Skilled in managing complex customer relationships and delivering effective solutions
• Strong communication skills and ability to collaborate across teams and stakeholders
• Comfortable discussing platform strategy while also diving into technical details
• Highly organized with the ability to prioritize and manage multiple tasks
• Passionate about education, equity, and student success, with a customer-first approach
• Proficient in Microsoft Office, Salesforce, Vitally, and other CRM tools; quick to learn new systems
• Willingness to travel up to 15%

Essential Qualifications

While the preferred qualifications are ideal, we're open to candidates with a strong background in customer success, account management, or a related field. If you're passionate about education and have a customer-first approach, we encourage you to apply.

Skills and Competencies

To succeed in this role, you'll need:

• Strong communication and interpersonal skills
• Ability to build and maintain strong relationships with customers and stakeholders
• Analytical and problem-solving skills, with the ability to identify risks and opportunities
• Strategic thinking and planning skills, with the ability to develop and implement growth plans
• Technical skills, including proficiency in CRM tools and ability to learn new systems quickly
• Adaptability and flexibility, with the ability to prioritize and manage multiple tasks

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Success Manager, you'll have opportunities to:

• Develop your skills and expertise in customer success, account management, and related areas
• Collaborate with internal teams to inform product development and service improvements
• Participate in customer success initiatives and contribute to the development of new programs and services
• Work with a talented team of professionals who are passionate about education and student success
• Enjoy a comprehensive benefits package, including comprehensive health coverage and flexible PTO

Work Environment and Company Culture

blithequark is a remote-friendly company, with a flexible work environment that allows you to work from anywhere. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity. We're committed to creating a workplace that's inclusive, diverse, and supportive of our employees' needs.

Compensation, Perks, and Benefits

We offer a competitive salary, ranging from $65,000 to $80,000 per year, depending on experience. In addition to a comprehensive benefits package, including comprehensive health coverage and flexible PTO, we offer:

• A 401(k) matching program
• Professional development opportunities, including training and education programs
• A flexible work environment, with the ability to work from anywhere
• A collaborative and supportive work culture
• Opportunities to contribute to the development of new programs and services

How to Apply

If you're passionate about education, equity, and student success, with a customer-first approach, we invite you to apply for this exciting opportunity. Please mention the word

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