Experienced Customer Team Member – Retail Store Operations at blithequark
Join blithequark, a pioneering retail organization dedicated to making a positive impact on the lives of its customers and employees alike. As a Customer Team Member at blithequark, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and making a real difference in the community.
About blithequark
blithequark is a forward-thinking organization that has been at the forefront of the retail industry for over 175 years. Our commitment to making things fairer for our members and their communities is reflected in our unique approach to business. We believe in taking care of our colleagues, providing them with the support they need to thrive, and empowering them to reach their full potential.
Job Summary
We are seeking an experienced Customer Team Member to join our team at blithequark. As a Customer Team Member, you will be responsible for providing exceptional customer service, working collaboratively with your colleagues to deliver a great shopping experience, and contributing to the overall success of our store. If you are a people person with a passion for delivering outstanding customer service, we want to hear from you.
Key Responsibilities
As a Customer Team Member at blithequark, you will be responsible for:
- Providing friendly and thoughtful service to our customers, responding to their queries, and championing our products and services
- Working collaboratively with your colleagues to solve problems and deliver a great shopping experience
- Maintaining the store's safety and legality, ensuring that shelves are stocked, prices are accurate, and temperatures are controlled
- Helping to introduce new products and services, making changes feel natural, and sharing experiences with your colleagues
- Supporting your local community, getting involved in activities and events, and making a positive impact on the lives of our customers
Essential Qualifications
To be successful in this role, you will need:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem-solving
- The flexibility to work a range of different shifts, including nights and weekends
Preferred Qualifications
While not essential, the following qualifications would be beneficial:
- Previous experience in a retail environment
- Knowledge of our products and services
- Ability to work independently and as part of a team
- Basic math skills and attention to detail
Skills and Competencies
To succeed in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills
- Ability to work under pressure and meet deadlines
- Basic math skills and attention to detail
- Ability to lift heavy objects and stand for long periods
- Basic computer skills and familiarity with our systems
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to helping our colleagues grow and develop their careers. As a Customer Team Member, you will have access to:
- Full, paid training and development programs
- Opportunities for career progression and advancement
- A supportive and inclusive work environment
- Regular feedback and coaching from your manager and colleagues
- Access to our virtual healthcare services and employee assistance program
Work Environment and Company Culture
As a Customer Team Member at blithequark, you will be part of a dynamic and inclusive team that is passionate about delivering exceptional customer experiences. Our store is a welcoming and supportive environment, where colleagues feel valued and empowered to make a difference. We celebrate our differences and recognize the importance of our teams reflecting the communities we serve.
Compensation, Perks, and Benefits
As a Customer Team Member at blithequark, you will receive:
- A competitive hourly rate of £16.80, including night shift premium
- 22.5 hours per week, with regular overtime opportunities
- A 6-month temporary contract, with opportunities for extension or permanent employment
- A range of benefits, including 31 days holiday, a pension scheme with up to 10% employer contributions, and access to our virtual healthcare services and employee assistance program
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you. Please apply online through our website, using the link below. As part of the application process, you will need to complete two online assessments, which will take around 20 minutes to complete. Apply to this job We reserve the right to remove a vacancy before the scheduled closing date. We are an equal opportunities employer and welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We are part of the Disability Confident scheme, meaning we will always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. Thank you for considering this opportunity to join our team at blithequark. We look forward to hearing from you. Apply for this job