Client Experience Associate (Remote Customer Service)

Position Only Available to Virginia Residents. We're on a mission to help the world work Anywhere. Whether working from home, an office, or Anywhere, we offer products and services designed to help people work and learn together, whether they're across a table or across the world. Work is what we do, not where we do it. We are looking for a Client Experience Associate to join our team! Please see below for more information: Your Role

• You will be taking customer calls, capturing incoming leads, taking orders, and scheduling appointments, while working from the comfort of your own home.
• In this role, you will be taking inbound calls and forwarding messages to our clients in a fast-paced environment.
• You will work from your computer for the duration of your shift and regularly work a 40-hour weekly schedules.

Your Skills

• An excellent communicator, verbally and written.
• Growth mindset, and is excited to learn new things.
• Passionate about customer service.
• People-focused, friendly and knows how to listen.
• Dependable and shows up when expected.
• Above-average computer skills, including typing.
• The ability to stay calm and efficient under pressure.
• Willingness to complete an introductory learning and development phase at satisfactory levels.

Compensation & Benefits

• Starting at $16.00/hour.
• Benefits are available after 60 days of employment.

Your System

• Cable/Fios or other high-speed Internet connection. DSL is allowed as long as it's not DSL Satellite (No Wireless, Satellite or Air Card, LTE/4G, MIFI, VPN connections, or WiFi Range Extenders)
• Shared or group internet connections are not accepted
• Not all internet providers are compatible (ISP with known issues: ATMC/FOCUS in North Carolina, Pinnacle Network Solutions, & any Cellular networks).
• Internet Download speed of at least 10 Mbps
• Internet Upload speed of at least 4 Mbps
• Ability to hardwire your computer to your internet connection. Hard-wired internet is essentially the opposite of wireless internet. Instead of utilizing the WiFi capabilities of a router to wirelessly transmit data between an access point and your device, you use ethernet cables to supply the internet connection. This requires a cable modem, not just a router.
• For Fiber connections, you must have a primary router located inside your home, recommended or provided by your Internet Service Provider (WiFi mesh routers cannot be used as the primary router as they are only used to extend the range, they do not serve the same purpose as the primary router)
• Capable of supporting at least 1280x800 resolution
• The processor needs to be 2.0 GHz or higher, cannot be a C+G type processor, Celeron processor, nor Chromebook (Compatibility will be determined once screenshots are received as not all systems meeting these specs are accepted)
• 64-bit Operating System
• Windows 10 or 11 (most MAC models that are 2017 or newer are compatible but need to be running Monterey, Ventura, or Sonoma and future software updates will be required).
• 8GB or more of System Memory (RAM)
• Not all antiviruses are compatible with our systems and could require removal if problems arise
• The computer must finish the boot-up process in less than 3 minutes
• A webcam for training and meetings
• A headset or earbuds for the first few days of training
• Enough USB ports to support the use of a wired headset, mouse, keyboard, and external webcam if you do not have an internal webcam.
• Please note that having a working personal phone is a requirement for the duration of your employment. This personal phone will be used for 2-factor authentication in order to meet a company-wide security requirement and will not be used for your normal work tasks.

We offer a diverse set of products and services to a variety of businesses, from live answering services to scheduling and payment platforms to shared working spaces. We empower people to communicate, collaborate and produce. We’re committed to building a more inclusive future of work, where people can contribute from Anywhere. What Does "Anywhere" Means to Us? Other terms out in the world are “remote” “distributed” “telecommuting” – for us, these words do not speak to the experience we hope you will have working with us Anywhere. Isolation and a lack of social interaction are common concerns when people think about Remote working. The word “Remote” itself can conjure up ideas of loneliness and being disconnected from your colleagues. That’s why we like the more empowering language of “working Anywhere”, with Anywhere representing an unconstrained, plugged-in destination. Background Check Please note that all candidates who receive a conditional offer of employment will be required to undergo a background check as part of the pre-employment screening process. This is to ensure the safety and integrity of our workplace and to comply with our company policies. We comply with all requirements of the Fair Credit Reporting Act (FCRA) to ensure the privacy and rights of our applicants are protected. Equal Opportunity AnywhereWorks is committed to providing equal opportunity employment; creating, managing, and valuing diversity in our workforce; providing a safe work environment; and fostering a culture of belonging where all employees are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to our future success. Job Type: Full-time Pay: $16.00 per hour Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Work from home

Application Question(s):

• This position requires that you are physically located in Virginia. Are you physically located in Virginia?
• Are you able to commit to a full-time work schedule of 40 hours per week for the next 6 months between the hours of 8:00 am to 11:00 pm Eastern Time? (This does not mean working 15 hours per day. Hours would be offered within this timeframe based on performance and organizational needs. There are no guarantees of specific shifts so flexibility is a requirement for this role).
• Are you able to work on Fridays, weekends, and Mondays? (Based on current business needs, we are looking for associates to work 40 hours per week including a minimum of 8 hours on both Friday and Saturday. Business needs are subject to change so flexibility is required).
• Have you ever applied or been employed by AnywhereWorks or FULLCreative in the past?

Location:

• Virginia (Required)

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