Experienced Full Stack Customer Support Associate – American Airlines Customer Support in the US

Are you ready to embark on a thrilling journey, exploring a world of possibilities, both in and out of the office? Join the esteemed team at blithequark, and you'll venture to the farthest corners of the globe, develop your skills, and become the best version of yourself. As you set out on this new adventure, you'll tackle challenges with agility and poise, acquiring new skills and propelling your career while having a blast. Come and advance both your personal and professional life, and get ready to take off!

• *Why You'll Love This Role** This position is part of the Data Innovation Group within the Data Innovation Division at blithequark. As an American Airlines Customer Support Associate, you'll be responsible for providing first-level issue resolution via phone for all equipment and software supported by the Advancements framework wide.
• *What You'll Do** • Provide goal-to-issue resolution via phone, and when necessary, escalate more complex issues to a certified support specialist.
• Offer first-level support to end-users for PC equipment and Organization (Windows 7/Windows XP conditions) and Centralized computer (UNIX/IBM) conditions.
• Conduct issue identification for the Innovation regions, including Voice, WAN, LAN, PC, Printer, Password Resets, Dab Lattice printers, and so on.
• May interact with internal and external support groups and third-party vendors to identify and address core issues.
• Reenact or reproduce client issues to determine working troubles.
• Maintain daily attention to outages and issues framework wide.
• Escalate episodes to acceleration groups to ensure client resolution.
• Provide timely communication (oral or written) to Level 2 support or other service personnel, as necessary.
• Promptly advise Level 2 support or other service personnel regarding quality issues to determine efficacy or procedure.
• Stay at work longer than required as needed and when approved.
• Maintain confidentiality regarding employee, organization, and client data.
• Exhibit commitment to and compliance with all organization and departmental policies, procedures, and practices.
• *Shift work required/24x7 IT inclusion climate** • *All You'll Need for Success** • Minimum Qualifications: + Training and Earlier Professional training + Technical degree or equivalent experience + 2+ years Help Desk or client support experience + 2+ years investigating experience with service desk conditions + Knowledge and experience in internal server/centralized computer applications, such as Offers, QIK, IBM/TSO/TPX, and Staff
• Preferred Qualifications: + bolthires certification (bolthires Genius) + A+ certification
• Skills, Licenses, and Certifications: + Strong relational, written, and verbal communication skills + Ability to perform multiple tasks in a fast-paced environment + Strong critical thinking and analytical skills
• *What You'll Get** Take advantage of everything blithequark has to offer:
• Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay great. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
• Health Programs: We believe you should be your best self – that's why our health programs give you the right tools, resources, and support you need.
• 401(k) Program: Available upon hire, and, depending on the workgroup, business contributions to your 401(k) program are available after one year.
• Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
• *Be Yourself at blithequark** From the colleagues we recruit to the clients we serve, diversity and inclusion are the foundation of the unique workforce at blithequark. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our clients, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and exceed the challenges of our diverse world. Are you ready to feel an immense sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Come and be yourself at blithequark. Apply! Apply tot his job

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