Senior Salesforce System Administrator
Job Description:
- Improve and enhance our Salesforce platform
- Gather requirements and feedback, design best practice solutions, and manage the roadmap
- Manage the operational support, maintenance, and enhancements of Salesforce and associated integrated applications
- Focus on Service Cloud and Experience Cloud
- All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
- Salesforce configuration changes, including flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, applications, actions, custom settings, mobile administration, dashboards, and reports
- Sandbox environment management and control
- Participate in the internal customer/user request intake process, document stakeholder requirements, and design and deliver solutions in partnership with Enterprise Technology leadership
- Identify un-used or under-utilized features and add-ons to maximize platform value
- Work with stakeholders and Enterprise Technology leadership to maintain a platform roadmap with defined priorities
- Own the communication of any platform changes to end users and stakeholders
- Data management to improve Salesforce data quality, implementing rules and automation as needed
- Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
- Ensure all system changes meet business requirements and proper documentation is provided for education and compliance
- Assist with the creation and maintenance of a change management/governance methodology (i.e., release cadence, sprints, or other) to ensure deadline delivery
- Create and maintain systems documentation and technical maps
- Review, maintain and improve all current security settings to ensure the highest level of customer protection
- Assist with QA (Quality Assurance) activities, and where appropriate, UAT (User Acceptance Testing) activities, for the deployment of new functionality
- Handle user support tickets related to the platform
- Monitor and improve user adoption
- Assist with new user and ongoing user training
- Participate in Scrum ceremonies.
Requirements:
- Certified Salesforce Administrator
- 8 + years Salesforce administration experience
- Additional Salesforce certifications such as Advanced Administrator are preferred
- Bachelor's degree in a related field and/or 5+ years’ equivalent work experience is required ; 10 + years is preferred
- Experienced, certified Salesforce administrator
- Experience with Sales Cloud, Service Cloud and Experience Cloud (Community)
- Advanced knowledge and experience building and administering complex Salesforce Flows and APEX code
- Ability to use Microsoft Excel to assess, manipulate, and analyze data
- Demonstrated competency with Sales Intelligence/Business Intelligence (BI) software, e.g., Tableau, Power BI
- Direct experience creating and maintaining data governance frameworks, systems documentation, and technical maps
- Ability to troubleshoot and perform Root Cause Analysis on application issues
- Proven ability to think critically, analyze data, make tough decisions, and solve complex problems
- Can effectively cope with change and ambiguity to find ways to advance work and projects
- Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding; ability to communicate with all levels of the organization
- Exceptionally organized, adept at time management and prioritization
- Ability to manage multiple concurrent projects and drive projects to completion with minimal guidance
- Precise attention to detail
- Ability to travel up to 5%
Benefits:
- Qualifacts is an equal opportunity employer
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
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