Experienced Outbound Customer Service Representative – Voice of the Consumer at blithequark
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we want to hear from you! As an Outbound Customer Service Representative at blithequark, you'll be the voice that helps our consumers share their experiences with our Accredited Brands, making a real impact on the way we understand and improve our services.
About blithequark
At blithequark, we're dedicated to empowering consumers with the knowledge and tools they need to make informed decisions. Our review platform is built on the voices of real people, and we're committed to fostering a culture of transparency, accountability, and customer-centricity. As a member of our team, you'll be part of a collaborative environment that encourages initiative, experimentation, and growth.
Job Summary
We're seeking an experienced Outbound Customer Service Representative to join our team in Tulsa, OK. As a hybrid remote position, you'll work from our Tulsa office on Mondays and Fridays, and remotely from the comfort of your own home on Tuesdays through Thursdays. In this role, you'll be responsible for conducting high-quality phone interviews with verified consumers, capturing detailed, authentic stories that power our review platform.
Key Responsibilities
* Conduct quality phone reviews with verified consumers, ensuring a high level of professionalism and establishing a positive rapport with every interaction
- Meet minimum word count requirements for published reviews and required metrics for dials and reviews
- Prepare calling reports on assigned days and update Review Center Dashboard on assigned weeks
- Complete monthly recording highlights for auditing and performance management
- Maintain accurate daily reporting for transcription and moderation, correcting and updating needed contact information to ensure timely transcription and moderation
Monthly/Weekly Expectations
* Conduct a minimum of 100 outbound calls per week, with a goal of 120 calls per week
- Meet a minimum of 80% call completion rate, with a goal of 90% call completion rate
- Achieve a minimum of 90% customer satisfaction rating, with a goal of 95% customer satisfaction rating
- Meet or exceed monthly and weekly performance metrics, as set by management
Benefits
At blithequark, we're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being. Our benefits include:
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development opportunities to help you grow professionally and personally
Essential Qualifications
* 1+ year of experience in customer service, preferably in an outbound call center environment
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Excellent communication and interpersonal skills, with the ability to build rapport with consumers
- Ability to work in a fast-paced environment, with multiple priorities and deadlines
- Proficiency in technology, including AI tools and software applications
- Strong problem-solving and critical thinking skills, with the ability to analyze and resolve complex issues
- Ability to work independently and as part of a team, with a focus on collaboration and teamwork
Preferred Qualifications
* Experience working in a hybrid remote environment
- Familiarity with review platforms and customer feedback tools
- Knowledge of consumer behavior and market trends
- Experience with data analysis and reporting
- Certification in customer service or a related field
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to build rapport with consumers and establish trust
- Strong problem-solving and critical thinking skills
- Ability to work in a fast-paced environment, with multiple priorities and deadlines
- Proficiency in technology, including AI tools and software applications
- Strong analytical and data analysis skills
- Ability to work independently and as part of a team, with a focus on collaboration and teamwork
Career Growth Opportunities
At blithequark, we're committed to helping you grow professionally and personally. We offer a range of training and development opportunities, including:
- On-the-job training and coaching
- Online courses and webinars
- Mentorship programs
- Leadership development opportunities
- Career advancement opportunities within the company
Work Environment and Company Culture
Our Tulsa office is a collaborative and dynamic environment, with a focus on teamwork, innovation, and customer-centricity. We're committed to fostering a culture of transparency, accountability, and respect, with a focus on employee well-being and work-life harmony.
Compensation and Perks
We offer a competitive salary and benefits package, with a range of perks and incentives, including:
- Competitive salary and bonus structure
- Comprehensive benefits package, including health care, retirement, and life insurance
- Paid time off and family leave
- Short term and long term disability
- Training and development opportunities
- Career advancement opportunities within the company
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story and learn more about your qualifications! Apply for this job