Experienced Customer Service Representative – Pet Care and Hospitality

Are you passionate about delivering exceptional customer experiences and providing top-notch care to furry friends? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than blithequark, a forward-thinking organization revolutionizing the pet industry with innovative solutions and a commitment to excellence. As a Customer Service Representative at blithequark, you'll be an integral part of our One Pack team, working collaboratively with pet-obsessed professionals to create a connected care network that brings joy and comfort to pet families. If you're a people person with a heart for animals, we want to hear from you!

About blithequark

At blithequark, we're on a mission to elevate the love and lives of pet families through creative innovation and a passion for pet care. Our team is united by a shared vision of providing exceptional experiences that exceed our customers' expectations. With a focus on diversity, inclusivity, and community, we're building a workplace that's bursting with energy, creativity, and compassion.

Job Summary

We're seeking experienced Customer Service Representatives to join our team at Pet Palace West Chester. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer experiences, promoting our services and products, and ensuring the highest level of care for our furry friends. If you're a motivated, customer-focused individual with a passion for pet care, we encourage you to apply.

Key Responsibilities

* Supports the Mission, Vision, and Values of blithequark

• Sells the services and products of the facility to prospective customers
• Tours prospective clients and visitors through the facility
• Answers the telephone, receives, and provides appropriate information according to established procedures
• Welcomes clients and pet guests and ensures pet guests have the proper up-to-date vaccination records
• Responsible for cash management, including accepting cash, check, and credit card payments for services and for end-of-day cash drawer balance
• Explains company and facility policies to customers in a positive manner
• Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem; elevates to supervisor as needed
• Escorts pet guests to/from their enclosure and provides water as needed
• Operates the Point-of-Sale system
• Responsible for maintaining the appearance and cleanliness of the lobby and other public areas
• Completes all required training and attends training sessions as needed/assigned
• Treats customers, guests, visitors, and co-workers in a professional, courteous manner
• Assists other associates as needed

Requirements

* Expertise & Experience: + High School Graduate or Equivalent + Minimum of 1-year experience in a customer service role or retail sales experience + Must have ability to resolve problems quickly and professionally + Must have strong communication and interpersonal skills + Customer Service experience a plus + Must have excellent telephone skills + Must be able to utilize a multi-line phone system and work on a computer system + Displays a professional manner at all times

• Physical:

+ Must be able to work evenings, weekends, and holidays + Must frequently lift 40 pounds + Must be able to stand, walk, and climb stairs frequently + Must be able to handle dogs on leashes + Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander, and excretions

What We Offer

* Competitive hourly rate: $11.50 - $12.75/hour + tips

• Part-time health insurance
• Part-time mental health support
• Part-time telehealth services
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• A chance to make a difference in the lives of pets and their families

Why Join Our Team?

At blithequark, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe in celebrating and honoring individuality, and we're passionate about building a team that reflects the communities we serve. If you're a motivated, customer-focused individual with a passion for pet care, we encourage you to apply.

Equal Employment Opportunity

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's free from bias and discrimination, and we're dedicated to providing reasonable accommodations to applicants with disabilities. If you require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.

How to Apply

If you're ready to join our pack and make a difference in the lives of pets and their families, please submit your application through our website. We can't wait to hear from you! Apply to this job Apply for this job