Experienced eCommerce Customer Development Manager - Home & Personal Care at blithequark
Are you a driven and innovative professional with a passion for eCommerce and customer development? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark, a global consumer products company dedicated to reimagining a healthier future for people, their pets, and our planet. As an eCommerce Customer Development Manager - Home & Personal Care in our Pure Play / Amazon Team, you will play a pivotal role in translating brand strategies into effective digital sales and marketing plans to enhance blithequark's brands and categories online performance. Your expertise will be instrumental in driving growth, value, and customer satisfaction in the ever-evolving eCommerce landscape.
About blithequark
blithequark is a caring, innovative growth company that operates in over 200 countries, specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
Key Responsibilities:
* Work closely with cross-functional partners, including significant exposure to Retail Marketing, Digital Commerce, and Supply Chain, to drive eCommerce growth and customer satisfaction.
- Manage the Home & Personal Care (HPC) Profit and Loss (P&L) and deliver on all Key Performance Indicators (KPIs), including Net Sales, Gross Turnover (GTN), Profit, Market Share, and executional excellence.
- Own all elements of the eCommerce planning process, including managing the 7Ps (Product, Price, Place, Promotion, People, Process, and Physical Evidence), forecasting, and planning from beginning to end, both internally and externally.
- Master data analytics tools to monitor performance metrics, analyze trends, and generate insights to inform strategic decision-making.
- Influence cross-functional partners to ensure effective execution of search, content, and shopper marketing activities based on strong customer understanding.
- Work with blithequark's supply chain team to ensure our products are always in stock and available online.
- Lead content implementation and partner with the Omni Marketing team to identify content optimization opportunities.
- Liaise with Amazon's Strategic Account representative to drive key business opportunities.
Essential Qualifications:
* Bachelor's degree plus 3-5+ years of relevant work experience in eCommerce, Sales, Marketing, or a related field.
- Comfortable managing in a fast-paced and ambiguous environment with a proven track record of delivering results in a dynamic setting.
- Analytical skills, with the ability to understand the business and develop reporting to support decision-making.
- Digitally savvy and curious, with a strong understanding of the dynamics of eCommerce.
- Ability to understand systems, including Google Docs (Sheets, Slides, Docs).
Preferred Qualifications:
* Experience in Sales, Marketing, and eCommerce, with a proven track record of driving growth and customer satisfaction.
- Knowledge of Amazon Vendor Central (and/or prior Amazon experience) is a plus.
- Proactive, with a strong ability to anticipate and resolve issues.
Compensation and Benefits:
* Salary Range: $94,000.00 - $133,000.00 USD, determined based on experience, qualifications, and location.
- Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.
- Comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements.
- Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws.
Our Commitment to Inclusion:
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer:
blithequark is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable Accommodation:
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
Join Our Team:
If you are a motivated and innovative professional with a passion for eCommerce and customer development, we invite you to join our team at blithequark. Apply now and be part of our journey to build a brighter, healthier future for all. Apply to this job Apply for this job