Experienced Customer Service Specialist – Hybrid In-office – Greenbelt, MD at blithequark

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark as an Experienced Customer Service Specialist in our Greenbelt, MD office. As a key member of our Member Services team, you will play a vital role in supporting a major public health project, working closely with the Centers for Disease Control & Prevention (CDC) and the National Institute for Occupational Safety & Health (NIOSH).

About blithequark

blithequark is a leading provider of innovative solutions and services to the public health sector. Our team of experts is dedicated to making a positive impact on the lives of individuals and communities. We are committed to fostering a culture of excellence, collaboration, and continuous learning. As a valued member of our team, you will have the opportunity to grow professionally, develop new skills, and contribute to meaningful projects that make a difference.

Responsibilities

As an Experienced Customer Service Specialist, you will be responsible for multiple operational functions across the Member Services department, including:

• Data management across multiple data management systems, including claims processing systems, case management systems, and databases
• Handling sensitive information, such as Protected Health Information (PHI) and Personally Identifiable Information (PII), in adherence with HIPAA and federal data privacy regulations
• Communication with multiple business teams internally and the public, ensuring seamless collaboration and exceptional customer service
• Maintaining subject matter expertise in federal regulations that define the parameters of the World Trade Center (WTC) Health Program, which define Program eligibilities
• Daily processing of diverse work products in a high-volume environment, upholding the highest standards of customer service
• Managing in-bound and out-bound calls, working with the public, and identifying issues quickly, escalating them through the management chain as needed

Qualifications

To be successful in this role, you will need:

• A High School Diploma or equivalent
• 2-5 years of related experience in customer service, call centers, or a similar field
• Proficiency in MS Office
• Excellent oral and written communication skills
• Strong attention to detail
• Previous healthcare experience is strongly preferred
• Ability to obtain and maintain required clearance

Benefits

As a full-time employee of blithequark, you will enjoy a comprehensive benefits package, including:

• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off (PTO) and paid holidays
• A hybrid schedule with 2 days of work-from-home flexibility
• A jeans-every-day office environment that fosters a relaxed and productive atmosphere

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow professionally and personally.

We offer

• Opportunities for career advancement and professional development
• Training and education programs to enhance your skills and knowledge
• A collaborative and supportive work environment that encourages innovation and creativity
• A culture of continuous learning and improvement

Work Environment and Company Culture

Our Greenbelt, MD office is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We strive to create a workplace that is welcoming, respectful, and supportive of all employees. Our company culture is built on the principles of:

• Collaboration and teamwork
• Innovation and creativity
• Continuous learning and improvement
• Respect and inclusivity
• Excellence and accountability

Compensation and Perks

We offer a competitive salary and a comprehensive benefits package, including:

• A salary range of $55,000 - $65,000 per year, depending on experience
• Opportunities for bonuses and performance-based incentives
• A comprehensive benefits package, including health, dental, and vision insurance, 401(k) retirement plan, and paid time off (PTO) and paid holidays

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Apply for this job