Experienced Customer Experience Associate for Remote Work – Delivering Exceptional Support to Self-Employed Professionals via Phone, Chat, and Email Channels

Welcome to blithequark

At blithequark, we're passionate about empowering self-employed individuals to achieve their goals by providing innovative tools and exceptional support. As a rapidly growing company, we're committed to making a meaningful impact in the lives of our customers. With a focus on automation, AI, and customer-centricity, we're building a safety net for self-employment that's unparalleled in the industry.

About Our Customer Experience Team

Our Customer Experience team is the heartbeat of blithequark, directly supporting our customers at every stage of their journey. As a Customer Experience Associate, you'll play a vital role in delivering exceptional support, identifying customer trends, collecting product feedback, and triaging software bugs. Your insights will inform product and policy improvements, ensuring that blithequark remains an effortless component of our customers' work lives.

Recent Team Accomplishments

• Launched company-wide shadowing to bring everyone closer to our customers
• Introduced AI operations tasks to enhance automation and AI services
• Collaborated with product, design, and engineering teams to address customer pain points and drive positive change

Job Responsibilities

As a Customer Experience Associate, your day-to-day responsibilities will include:

• Supporting customers via phone, chat, and email channels during blithequark's support business hours (Monday to Friday, 9am to 5pm ET)
• Maintaining our customer-facing Help Center, creating and improving articles to ensure customers have the information they need
• Representing the Voice of Customer to our product, engineering, design, and business teams, ensuring customer needs are top of mind
• Identifying gaps in internal processes and developing improvements
• Communicating customer feedback and support trends to the rest of the company

Requirements for Success

To thrive in this role, you'll need:

• 2+ years of experience providing outstanding customer support in a tech or startup environment
• Experience with common customer experience platforms (e.g., Zendesk, Salesforce, Intercom)
• An aptitude for working with customers over the phone and keeping conversations productive
• Comfort working remotely and experience with distributed teams across different time zones
• Excellent written and verbal communication skills, with a focus on empathy and problem-solving
• An interest in identifying patterns in customer conversations and bringing constructive feedback to product and/or engineering teams

Preferred Qualifications

• First-hand experience as a freelancer, gig worker, side-hustler, or self-employed individual
• A basic understanding of banking, personal finance, and/or taxes

What We Offer

At blithequark, we're committed to providing a competitive compensation package and a range of benefits, including:

• A salary range of $30 - $33 per hour
• A generous benefits package, including 401K, FSA, and Commuter Benefits
• Paid parental leave and flexible vacation policy
• Comprehensive health benefits, with 100% coverage for employees and 90% coverage for dependents
• Meaningful equity and the opportunity to work with a talented, diverse team
• Flexible work arrangements, including fully remote work options

Our Culture and Values

At blithequark, we're passionate about diversity, equity, and inclusion. We believe that our differences are what make us stronger, and we're committed to creating a workplace where everyone feels valued, respected, and empowered to contribute. Our culture is built on a foundation of empathy, curiosity, and a willingness to learn and grow.

Join Our Team

If you're a motivated, customer-focused individual who is passionate about making a difference, we'd love to hear from you. Apply now to join our team and become a part of our mission to empower self-employed professionals and change the face of business banking.

How to Apply

To apply for this role, please submit your application, including your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you and explore how you can contribute to the blithequark team.