Government Programs Customer Service Vendor Liaison – Collaboration and Compliance Expert

Are you a skilled professional with a passion for collaboration, compliance, and customer service? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark as a Government Programs Customer Service Vendor Liaison. In this critical role, you will serve as a liaison between blithequark and our vendors' customer service departments, ensuring seamless communication, compliance, and exceptional customer experiences.

About blithequark

At blithequark, we are dedicated to improving oral health through innovative benefit plans, advocacy, and community support. As one of the largest dental plan administrators in the country, we are part of the blithequark Plans Association, which operates two of the largest dental networks in the nation. Our mission is to build healthy, smart, vibrant communities, and we amplify this mission by investing in initiatives that drive positive change.

Our Culture

We celebrate our All In culture, which is a mindset, feeling, and attitude that guides everything we do. From taking charge of our careers to helping colleagues and lending a hand in the community, we foster a culture where employees go All In – for the company, themselves, their colleagues, and their communities. Our employees are offered a comprehensive benefits package, including medical, dental, and vision coverage, short- and long-term disability, life insurance, 401(k) savings plans, flexible spending accounts, and tuition reimbursement or educational assistance.

Job Summary

As a Government Programs Customer Service Vendor Liaison, you will be responsible for coordinating training sessions, communicating plan updates, ensuring compliance with regulations and guidelines, organizing call calibration sessions, and assisting with oversight activities. You will work closely with our vendors' customer service departments to ensure accurate and up-to-date information is provided to customers, and you will participate in meetings, audits, trainings, and business improvement initiatives.

Primary Job Responsibilities

* Coordinates training sessions to ensure vendor customer service representatives (CSRs) are well-informed about blithequark products and services.

• Communicates plan updates and changes to the vendor's customer service department to ensure accurate and up-to-date information is provided to customers.
• Ensures compliance with plan regulations and guidelines by monitoring vendor activities and providing necessary guidance.
• Coordinates call calibrations to maintain consistency and quality in customer service interactions.
• Assists with oversight activities, including reviewing vendor CSR calls and scorecards to identify areas for improvement.
• Conducts live listening sessions of vendor CSR calls to ensure adherence to quality standards.
• Reviews call metrics reports and CSR performance reports to monitor and evaluate vendor performance.
• Works with the vendor to address deficiencies and implement corrective actions.
• Participates in meetings, audits, trainings, and business improvement initiatives.
• Collaborates and communicates closely across departments to ensure data accuracy and consistency.
• Assists in the development of departmental policies and procedures required for effective vendor management.

Minimum Requirements

* Bachelor's degree in business administration, healthcare management, or a related field.

• Two years of experience in customer service, vendor management, or a related area.
• Prior experience with training coordination and compliance monitoring is preferred.
• Will accept any suitable combination of education, training, or experience.
• Intermediate knowledge of word processing, spreadsheet, and database applications.
• Strong analytical skills.
• Strong organizational skills.
• Strong verbal and written communication skills.
• Ability to solve complex problems using independent judgment.
• Occasional travel and working outside of regular business hours may be required.

Preferred Qualifications

* Experience working in a healthcare or insurance environment.

• Knowledge of government programs and regulations.
• Experience with call center software and quality monitoring tools.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer

* Comprehensive benefits package, including medical, dental, and vision coverage, short- and long-term disability, life insurance, 401(k) savings plans, flexible spending accounts, and tuition reimbursement or educational assistance.

• Annual incentive compensation based on annual business goals.
• Eight hours of paid volunteer time each year.
• Access to an on-staff health coach and personal trainer.
• Many other perks and benefits.

How to Apply

If you are a motivated and detail-oriented professional with a passion for collaboration and compliance, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an Equal Opportunity Employer. We celebrate diverse thought and foster a culture where employees go All In – for the company, themselves, their colleagues, and their communities. We are committed to providing equal employment and advancement opportunity within the context of our unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance. Apply for this job