Operations Support Associate (PST Hours, Remote Data Entry) for a Mission-Driven Healthcare Organization

Are you a highly motivated and detail-oriented individual with a passion for improving healthcare operations? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a pioneering healthcare organization redefining the way Medicaid and Medicare serve the most underserved populations. As an Operations Support Associate, you will play a critical role in ensuring our Care Operations team is set up to support our patients, leveraging your creativity and operational expertise to drive process efficiency and improvement.

About blithequark

At blithequark, we're an innovative, mission-driven company dedicated to delivering whole-person care – clinical, behavioral, and social – by partnering with organizations deeply connected to the communities we serve. Our work is powered by a collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. As one of the largest Enhanced Care Management providers in California, we're on track to build the nation's largest clinically integrated network supporting high-need patients.

Our Values

At blithequark, we're guided by a set of core values that shape our culture and inform our decision-making:

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners, and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

About the Opportunity

We're seeking a highly motivated and results-driven Operations Support Associate to join our team. As a key member of our Care Operations team, you will be responsible for ensuring our backend operational support processes are efficient and effective, while creating a foundation for process improvement. You will work closely with our Care Operations leaders to own and optimize key standard processes, and propose ways to improve our operations.

Key Responsibilities

• Own key Ops Support initiatives: Take ownership of key operational support initiatives, ensuring timely completion and effective implementation.

• Proactively monitor and report on key operational support processes and metrics: Regularly monitor and report on key operational support processes and metrics, identifying areas for improvement and proposing solutions.
• Support a team of documentation analysts: Troubleshoot and monitor project progress, providing support and guidance as needed.
• Complete and monitor ECM and CHW program authorizations and annual reauthorizations: Ensure enrollment and continuation of care for patients, working with partnered health plans to understand program denials and flag any enrollment issues.
• Provide backend support for transitions of care and referrals: Ensure closed-loop follow-up from the care team, providing clear and timely communication to our care team when there is an enrollment change or status update.
• Support Care Operations leaders in owning and optimizing key standard processes: Become efficient in your role and propose ways to improve our operations.

What We're Looking For

• 1+ years of backend operations experience in a fast-paced healthcare environment: Proven experience in providing administrative and operational support in a healthcare setting.

• Confidence to own your role and propose solutions to be successful: A results-driven attitude with a proven track record of exceeding performance indicators.
• Reliable and comfortable in an environment that is ever-changing: A willingness to adapt to changing priorities and deadlines, while maintaining a focus on delivering high-quality results.
• Strong technical skills and comfort with utilizing multiple technology platforms simultaneously: Proficiency with technology, including GoogleSuite applications, Slack, and Looker (or other comparable data tools).
• Excellent proficiency with technology, like GoogleSuite applications, Slack, and Looker (or other comparable data tools): Ability to troubleshoot software and hardware issues as they arise.
• Requires a quiet, HIPAA compliant and internet connected space: A dedicated workspace that meets HIPAA compliance requirements.

Why Join blithequark?

• Competitive compensation: $22-$23 per hour.

• Comprehensive health, vision & dental insurance: A comprehensive benefits package that includes health, vision, and dental insurance.
• Flexible vacation policy: Take the time you need to recharge and maintain a healthy work-life balance.
• 401k: A retirement savings plan that helps you plan for your future.
• Work entirely from the comfort of your own home: Enjoy the flexibility of working remotely, with a dedicated workspace that meets HIPAA compliance requirements.
• Monthly $100 work from home expense stipend: A stipend to help offset the costs of working from home.
• We provide the equipment needed for the role: A comprehensive equipment package that includes everything you need to perform your job duties.
• Opportunity for rapid career progression with plenty of room for personal growth: A dynamic and supportive work environment that encourages professional development and growth.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer. We value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

E-Verify Participation

blithequark participates in E-Verify to verify employment eligibility for new hires.

Pre-Employment Background Check

Any offer of employment at blithequark is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.

Application Instructions

If you're a motivated and detail-oriented individual with a passion for improving healthcare operations, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings. Apply to this job Apply for this job