Experienced Inbound Customer Service Agent – Remote Opportunity at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! blithequark is seeking an experienced Inbound Customer Service Agent to join our team of dedicated professionals who share a common goal: to make "good things, for life." As a leading appliance company in the U.S., blithequark is committed to empowering our people to explore, discover, and build good things, together. Our philosophy is built on three simple commitments: we come together, we always look for a better way, and we create possibilities. We believe in the power of our people and are dedicated to fostering an inclusive, diverse, and connected organization where every individual feels valued, connected, and empowered to contribute.

About blithequark

blithequark is a forward-thinking company that has been at the forefront of innovation in the appliance industry since 1990. Our mission is to create happiness and well-being in every home, and we're committed to making a positive impact on our communities. With a strong focus on customer satisfaction, we're constantly looking for ways to improve and exceed our customers' expectations.

The Role

As an Inbound Customer Service Agent at blithequark, you will play a critical role in providing direct support to our customers, focusing on sales and service. Your responsibilities will include:

• Providing product information, registration support, and service, parts, delivery, and dealer location inquiries
• Resolving customer issues through troubleshooting, sales, service, referrals, and providing minor concessions
• Utilizing multiple Windows-based programs and internal applications to drive owner-focused solutions for customer issues
• Creating, updating, and retrieving owner records for logging facts surrounding complaints, actions, and resolutions
• Proactively providing feedback to Quality and Training to help keep training processes and materials updated
• Adhering to safety policies and procedures to ensure a safe work environment for all
• Supporting other parts of the business, as directed
• Other duties as assigned

What You'll Bring to Our Team

* One-year relevant working experience in a customer service or sales environment

• A take-charge person, a self-starter, who takes initiative with in-depth knowledge of processes and procedures, and executes strong follow-through to resolve customer issues
• Ability to research, analyze data, and make sound decisions relating to escalated customer matters while using good judgment to assist customers in a professional manner
• High degree of concentration and attention to detail to manage daily activity
• Excellent team player with verbal, written, and interpersonal skills, with the ability to interact with customers at all levels within the organization
• Maintain professional interactions to promote and secure brand loyalty for blithequark-branded products
• Acts with integrity, seeks leadership guidance as necessary to execute job responsibilities
• Familiarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once
• Ability to effectively work at home
• Computer skills to include: MS Office Suite and ability to navigate multiple systems and screens

Our Culture

At blithequark, we're committed to creating a culture of engagement, belonging, and connection. We believe in the importance of reaffirming our commitment to inclusion and diversity (I&D) and fostering an environment where every individual feels valued, connected, and empowered to contribute. Our Zero Distance philosophy underscores our commitment to:

• Empowering colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute
• Strengthening communities where we live and work
• Reinforcing a culture of belonging, purpose, and engagement
• Reflecting the diversity of the communities we serve through our workforce, products, and practices

Benefits and Perks

* Paid on-the-job training and mentoring

• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day one of employment
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

Compensation

* Base rate of $15.00/hour + incentives based on your quality scores - paid weekly

• 9-week full-time training: Monday-Friday, 8:30 AM - 5:00 PM CST (Weekends Off)
• Post-training schedule: Monday-Friday, 8:30 AM - 5:00 PM CST (Weekends Off)

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. Apply for this job