Experienced Customer Success Manager – Strategic Account Management and Fintech Expertise for Long-Term Customer Relationships

Welcome to blithequark

blithequark is revolutionizing the way businesses approach accounts receivable (AR) by turning it into a competitive advantage. Inefficient AR processes can significantly slow down cash flow and hinder growth. At blithequark, we remove friction, unlock working capital, and accelerate momentum, providing finance leaders with the clarity and control they need to drive their businesses forward. Our innovative solutions automate accounts receivable, removing barriers to collecting and reconciling B2B payments, and connect finance teams, customers, and business systems in one ecosystem to ensure cash flow clarity.

About Our Mission

With over 10,000 customers and 5M+ companies transacting on our platform, blithequark processes over 110M transactions and $257B annually. We are committed to making a significant impact in the fintech industry, and we're looking for talented individuals to join our team. As a Customer Success Manager at blithequark, you will play a crucial role in delivering a world-class experience to our customers, managing long-term relationships, and exploring innovative ways our products can support their objectives.

Job Overview

We are seeking an experienced Customer Success Manager to join our Software-focused team. This role is ideal for a seasoned professional with a strong background in managing a strategic portfolio of customers and/or Fintech/Payments, who can leverage their expertise to become a strategic advisor to our customers. As a Customer Success Manager at blithequark, you will be responsible for managing a portfolio of high-value customers, developing and maintaining Success Plans, and collaborating with cross-functional teams to drive customer success and growth.

Key Responsibilities

• Customer Lifecycle Management: Seamlessly transition customers from onboarding to long-term adoption, focusing on growing installed base revenue, conducting training sessions, regular cadence calls, and Executive Business Reviews (EBRs)
• Growth and Retention: Develop and maintain Success Plans in collaboration with customers, create and track shared KPIs for retention and growth strategies, including cross-sells, upsells, renewals, and churn mitigation
• Customer Advocacy: Collaborate with sales, professional services, support, underwriting, marketing, and product teams to represent customer needs in product development initiatives
• Problem Resolution: Partner with Customer Care to maintain visibility into customer issues, act as an advocate for high-severity requests, and drive cross-functional resolution efforts
• Process Improvement: Propose scalable enhancements to our customer journey, identify and analyze multi-client issues to forecast potential churn risks

Qualifications

To be successful in this role, you should have:

• 5+ years of experience in Customer Success or Account Management roles within SaaS-based companies
• Proven track record managing high ARR customers in the Fintech industry
• Demonstrated experience managing strategic accounts and engaging with C-level executives
• Strong presentation skills with a history of delivering compelling proposals and reviews to senior leadership
• Bachelor's Degree in Business, Marketing, Communications, Economics, or related field
• Knowledge of strategic account management methodologies and best practices
• Proficiency in creating and delivering high-impact presentations to diverse audiences, including C-suite executives and decision-makers

What You'll Bring to the Team

We're looking for individuals with:

• Customer Obsession: Unwavering focus on customer needs, with the ability to view problems from the customer's perspective and make decisions based on their business impact
• Strategic Thinking: Capacity to understand complex business scenarios and align blithequark solutions with customer objectives
• Relationship Building: Exceptional interpersonal skills to foster strong, long-term partnerships with key stakeholders at all levels, internally and externally
• Analytical Acumen: Data-driven mindset with the ability to leverage metrics for assessing success and identifying improvement opportunities
• Industry Expertise: In-depth knowledge of the payments landscape, ERP systems, and emerging trends in financial technology
• Problem-Solving: Adept at navigating complex technical and business challenges, with a proven ability to drive innovative solutions
• Leadership: Ability to influence cross-functional teams and drive initiatives that impact customer success and company growth
• Adaptability: Flexible approach to new challenges in a fast-paced, evolving industry

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Success Manager, you'll have access to:

• Professional development opportunities, including training and mentorship programs
• Cross-functional collaboration and knowledge sharing with other teams
• Opportunities to work with a wide range of customers and industries
• A dynamic and supportive work environment that encourages innovation and creativity

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in:

• Fostering a culture of transparency, open communication, and collaboration
• Embracing diversity, equity, and inclusion in all aspects of our business
• Recognizing and rewarding outstanding performance and contributions
• Providing a healthy work-life balance and flexible working arrangements

Compensation, Perks, and Benefits

We offer a competitive salary range, with a total OTE ranging from $100,000-$118,000 USD. Our benefits package includes:

• Comprehensive health, dental, and vision insurance
• 401(k) matching program
• Generous paid time off and holiday schedule
• Opportunities for professional growth and development
• Access to the latest technologies and tools

Conclusion

If you're a motivated and experienced Customer Success Manager looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. Join our team and be part of a dynamic and innovative company that's shaping the future of fintech. Apply now and take the first step towards a rewarding and successful career with blithequark!