Experienced Customer Support Specialist II – Healthcare Navigation and Customer Experience
Are you passionate about delivering exceptional customer experiences and navigating the complexities of the healthcare industry? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the dynamic team at blithequark as a Customer Support Specialist II. In this role, you will be the face of our company, providing top-notch support to our customers and helping them navigate the intricacies of our health navigation platform.
About blithequark
At blithequark, we are revolutionizing the healthcare industry by building the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world's first comprehensive app for all health needs. We are a company that values diversity, inclusion, and creativity, and we strive to make everyone feel included, valued, and engaged.
Responsibilities
As a Customer Support Specialist II at blithequark, you will be responsible for:
- Responding to inquiries via email, phone, live chat, asynchronous messaging, and other channels
- Providing support for appointment scheduling, account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and more
- Taking ownership of resolving customer service and healthcare navigation issues
- Maintaining quality, efficiency, case management, productivity, and other standards of world-class service
- Keeping customer information confidential and in compliance with HIPAA regulations
- Managing case backlog attentively and documenting each interaction in Salesforce
- Exercising problem resolution skills when handling customer concerns using various internal tools
- Making outbound calls, including appointment scheduling with providers, and other related duties as assigned
- Willingness to work occasional overtime
Requirements
To be successful in this role, you will need:
- 1-2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims appointments
- Strong organizational skills and the ability to solve problems
- Medical office experience preferred but not required
- Two years of proven customer service and/or patient care experience
- Strong communication skills, both verbal and written
- Tech savvy- the ability to use and navigate members with our mobile technology
- Ability to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training
- Positive, friendly, and professional demeanor with customers
- Adept at juggling multiple tasks and customer support requests at the same time
- Familiarity with Salesforce Service Cloud and Google Suite is a plus
- Must be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phone
- Spanish speaking and writing skills are a plus
What You'll Love About Working at blithequark
* Fun, friendly, and unique culture – Bring your whole self to work every day!
- Paid time off & paid holidays
- Employer contributions for HSA accounts
- Tuition assistance
- Matching 401(K)
- Location: US- Remote
- Compensation: $20/hr. - $25/hr. & bonus eligible
Why Join Our Team?
At blithequark, we believe that our diversity is a strength, and we strive to make everyone feel included, valued, and engaged. We are committed to creating a culture where employees feel respected and empowered to share their ideas and deliver the best results. If you are passionate about delivering exceptional customer experiences and navigating the complexities of the healthcare industry, we invite you to join our dynamic team.
How to Apply
If you are excited about this opportunity and want to join our team, please submit your application through our website. We look forward to hearing from you!
Note:
Beware of fraudulent job postings. While blithequark job advertisements may be found on many sites, our current openings page and its associated Workday account are the only places we accept applications for open roles. If you suspect a job post is fraudulent, please let us know at [email protected]. Apply for this job