Experienced Customer Service Advocate and BDC Representative for Automotive Service Excellence

Welcome to blithequark: Where Customer Satisfaction Meets Automotive Innovation

Imagine being part of a dynamic team that revolutionizes the automotive industry with exceptional customer service and innovative solutions. At blithequark, we are dedicated to providing top-notch experiences for our clients, and we are seeking a talented Customer Service Advocate/BDC Representative to join our growing team in Milford, CT. As a key player in our centralized call center, you will be the face of our company, engaging with clients, providing expert information about our products and services, and scheduling sales appointments that drive business growth.

Job Summary

In this exciting role, you will be responsible for delivering world-class customer service, responding to inquiries, and presenting initial financing options to our valued clients. Your excellent communication skills, positive attitude, and collaborative mindset will make you an invaluable asset to our team. If you are passionate about the automotive industry and thrive in fast-paced environments, we encourage you to apply for this fantastic opportunity to join the blithequark family.

Responsibilities

• Answer customer calls and schedule sales appointments, ensuring seamless communication and exceptional customer experience
• Respond promptly to inquiries via internet, phone, and live chat, utilizing email, scripts, and templates to provide accurate and helpful information
• Provide customers with initial product information, directing them to the appropriate dealership resources and ensuring they receive the best possible solutions
• Present initial financing options based on customer needs, demonstrating a deep understanding of our products and services
• Follow up with leads that are not ready to make an appointment or who do not show up, maintaining a proactive approach to customer engagement
• Actively participate in team and process development sessions, fostering positive relationships with teammates, sales teams, and dealership management
• Utilize CRM tracking system daily, ensuring accurate data management and informed decision-making

Qualifications

To succeed in this role, you will need:

• Previous customer service experience in at least one role, demonstrating a strong understanding of customer needs and expectations
• Excellent team player with a collaborative attitude and a drive for improvement, contributing to a positive and productive work environment
• Prompt and courteous demeanor, ensuring exceptional customer interactions and experiences
• Positive and hardworking personality, with a passion for delivering outstanding results and exceeding customer expectations
• Strong computer skills, with proficiency in CRM tracking systems and other software applications
• Valid driver's license, with a clean driving record and ability to travel as required

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive range of benefits, including:

• Top-rated Medical/Dental Benefits, ensuring your health and well-being are protected
• $25,000 Free Life Insurance, providing peace of mind for you and your loved ones
• 401(k) with company match after one year, helping you plan for a secure financial future
• Paid Vacation, allowing you to relax and recharge
• Employee Pricing Program on New Hyundai, Genesis, and Chevrolet vehicles, offering exclusive discounts on our latest models
• Fun, energetic environment with lots of employee appreciation events, celebrating your contributions and milestones
• Employee referral program, rewarding you for bringing talented professionals to our team
• And much more, as we continually strive to enhance our benefits package and support your career growth

Career Growth Opportunities

At blithequark, we are dedicated to helping our employees achieve their career goals and aspirations. With a strong focus on training and development, we provide opportunities for professional growth, skill enhancement, and career advancement. Whether you are looking to progress within our company or pursue new challenges, we are committed to supporting your journey and helping you succeed.

Work Environment and Company Culture

Our company culture is built on a foundation of excellence, innovation, and customer satisfaction. We believe in fostering a positive and inclusive work environment, where every employee feels valued, respected, and empowered to contribute. With a strong emphasis on teamwork, collaboration, and open communication, we encourage our employees to share their ideas, feedback, and suggestions, helping us to continually improve and evolve as a company.

Diversity and Inclusion

At blithequark, we are an equal opportunity employer, committed to diversity and inclusion in all aspects of our business. We prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We believe that a diverse and inclusive workplace is essential to our success, and we strive to create an environment where every employee feels welcome, valued, and respected.

Conclusion

If you are a motivated and customer-focused individual, looking for a challenging and rewarding role in the automotive industry, we encourage you to apply for this exciting opportunity to join the blithequark team. With a strong commitment to excellence, innovation, and customer satisfaction, we are confident that you will thrive in our dynamic and supportive work environment. Apply now to become a part of our talented team and take the first step towards a successful and fulfilling career with blithequark.