Experienced Customer Service Representative – Medical Billing Call Center and Patient Support Specialist at blithequark

Introduction to blithequark and the Role

At blithequark, we are dedicated to providing exceptional patient care and support through our medical billing call center. As a leader in the healthcare industry, we strive to deliver top-notch service to our customers, ensuring their satisfaction and trust in our organization. We are seeking an experienced and skilled Customer Service Representative to join our team, working remotely to provide timely and professional support to our customers. If you have a passion for delivering excellent customer service, navigating complex billing processes, and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Customer Service Representative at blithequark, you will be responsible for handling customer inquiries in a timely and professional manner, resolving issues, and providing excellent customer service. Your key responsibilities will include:

• Responding to customer inquiries via telephone, fax, mail, and web-based patient portal in a timely and accurate manner
• Triage calls and electronically refer accounts to the appropriate area for resolution
• Validating and updating critical demographic and insurance data, forwarding revised information to the appropriate area
• Providing excellent customer service, assisting customers in navigating the blithequark organization and billing process
• Documenting all contacts, issues, actions taken, and results within the patient accounting system
• Transferring and escalating contacts as appropriate, based on standard operating procedures
• Communicating with physicians, office staff, Patient Access, Medical Records/Health Information Management, Utilization Review/Case Management, Managed Care, Ancillary, and Nursing staff as required
• Preparing special reports as directed by the Manager to document billing and follow-up services
• Serving as relief support or training new employees as needed
• Cross-training in various functions to assist in the smooth delivery of departmental services

Essential and Preferred Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High school diploma or an equivalent combination of education and experience
• Past work experience of at least one year within a healthcare environment, performing customer service, financial counseling, and/or financial clearance
• Knowledge of insurance and governmental programs, regulations, and billing processes (e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc.)
• Excellent communication (verbal and writing) and organizational abilities
• Interpersonal skills necessary in dealing with internal and external customers
• Accuracy, attentiveness to detail, and time management skills

Preferred qualifications include:

• Associate degree in accounting or business administration
• Data entry skills (50-60 keystrokes per minute)
• Working knowledge of medical terminology, anatomy, and physiology, medical record coding (ICD-10, CPT, HCPCS), and multilingual skills
• Demonstrated call center experience with the ability to utilize voice/data equipment to fulfill customer expectations
• Basic computer skills and experience with patient accounting systems

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent customer service skills, with the ability to resolve issues in a timely and professional manner
• Strong communication and interpersonal skills, with the ability to work with internal and external customers
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
• Strong analytical and problem-solving skills, with the ability to navigate complex billing processes
• Ability to work collaboratively in a team environment, with a strong sense of honesty, integrity, and caring

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to:

• Develop your skills and knowledge in medical billing and customer service
• Advance your career in a fast-paced and dynamic environment
• Work with a talented team of professionals who are passionate about delivering exceptional patient care
• Participate in ongoing training and development programs to enhance your skills and knowledge

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a remote employee, you will be part of a virtual team that values collaboration, open communication, and mutual respect. Our company culture is built on the principles of honesty, integrity, and caring, and we strive to create an environment that is inclusive, diverse, and empowering.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a comprehensive benefits program, paid time off, and opportunities for professional growth and development. Our perks and benefits include:

• Competitive salary and bonus structure
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a talented team that is dedicated to making a positive impact on the lives of our patients. Apply today to join our team and take the first step in an exciting and rewarding career with blithequark!