Experienced Technical Customer Success Associate/Manager – Healthcare IT and Medical AI Solutions Implementation

Introduction to blithequark

blithequark, a pioneering medical AI startup, is revolutionizing the healthcare landscape by developing innovative products and services that enhance patient experience and institutional efficiency. Founded in October 2018, blithequark has made significant strides in the industry, demonstrating unparalleled deep learning technology in MR image reconstruction. The company's SwiftMR technology, a standalone software solution, enables up to 50% MRI scan time reduction without compromising image quality, and has been successfully commercialized in Korea and the US market.

About the Role

As a Technical Customer Success Associate/Manager at blithequark, you will play a vital role in ensuring healthcare clients successfully integrate and maximize the value of SwiftMR, our cloud-based MRI reconstruction software. This role involves working directly with healthcare providers to set up and configure SwiftMR, establish connections with MRI systems and PACS, and troubleshoot technical issues. As a critical member of our customer success team, you’ll combine technical expertise with a customer-focused approach to ensure smooth installations, resolve technical issues, and deliver a positive SwiftMR experience from setup to ongoing support.

Key Responsibilities

The Technical Customer Success Associate/Manager role is divided into two primary areas of focus: Technical Implementation and Customer Support & Troubleshooting. The key responsibilities for this role include:

• Configure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs
• Connect SwiftMR to MRI systems and integrate it with PACS, managing network and DICOM configurations for smooth interoperability
• Utilize your expertise in TCP/IP and DICOM networking to troubleshoot and support seamless data transmission and connectivity
• Manage SwiftMR’s cloud-based operations to ensure secure and reliable performance for healthcare facilities
• Act as the primary technical resource for clients, providing application support and resolving technical issues
• Provide in-depth troubleshooting for integration or connectivity issues related to SwiftMR, including PACS support and MRI-specific configurations
• Develop and maintain documentation of implementation processes and troubleshooting guides to assist clients in self-support
• Conduct regular check-ins to ensure clients are fully leveraging SwiftMR’s capabilities and achieving desired results

Essential Qualifications

To be successful in this role, you should have:

• 5+ years in a technical or application support role within healthcare IT
• Proficiency with TCP/IP networking and DICOM networking
• Experience with MRI systems, PACS, and imaging software, with PACS support experience highly desirable
• Strong problem-solving skills, with the ability to independently diagnose and resolve complex technical issues
• Excellent communication skills, with a client-focused approach and the ability to explain technical concepts to non-technical users

Preferred Experiences

While not required, the following experiences are highly desirable:

• 10+ years in a technical or application support role within healthcare IT
• Experience implementing radiology AI software in hospital settings
• Fluent in Korean

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Technical Customer Success Associate/Manager, you will have the opportunity to work with cutting-edge technology and collaborate with a team of experts in the field. You will also have access to training and development programs to help you enhance your skills and advance your career. With proven competencies, you may be promoted to a Technical Customer Success Manager job title upon final offer.

Work Environment and Company Culture

blithequark offers a dynamic and supportive work environment that encourages collaboration, innovation, and creativity. Our team is passionate about making a positive impact in the healthcare industry, and we are committed to delivering exceptional results. As a full-time employee, you will enjoy a range of benefits, including:

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work from home, with occasional business travel
• Collaborate with team members around the country and the world

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, as well as a range of perks and benefits to support your well-being and career growth. These include:

• A comprehensive health care plan
• Paid time off and holidays
• Opportunities for professional development and growth
• A dynamic and supportive work environment

How to Apply

If you are a motivated and experienced technical professional looking to make a difference in the healthcare industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you!

Conclusion

Join blithequark as a Technical Customer Success Associate/Manager and be part of a team that is revolutionizing the healthcare industry. With your technical expertise and customer-focused approach, you will play a vital role in ensuring the success of our clients and the growth of our company. Apply now to take the first step in this exciting career opportunity!