Experienced Customer Testing Analyst – Voice of the Customer (VOC) for Financial Services Applications

Are you a customer-focused professional with a passion for testing and analysis? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark as an Experienced Customer Testing Analyst, where you will play a critical role in ensuring the quality and reliability of our financial services applications.

About blithequark

At blithequark, we are dedicated to delivering innovative solutions that meet the evolving needs of our customers. Our team of experts is passionate about creating exceptional experiences that exceed expectations. As a leading provider of financial services, we understand the importance of quality, reliability, and customer satisfaction. We are committed to fostering a culture of collaboration, innovation, and continuous improvement, where our employees can grow and thrive.

Responsibilities

As an Experienced Customer Testing Analyst at blithequark, you will be responsible for:

• Coordinating and performing systems integration testing, troubleshooting, and analysis for financial services applications
• Creating test files and messages, configuring, staging, and delivering files via testing channels
• Engaging with customers to understand their testing needs and representing the Voice of the Customer (VOC) for product development
• Consulting with customers on setup, configuration, testing, and alignment to FRFS requirements
• Seeking opportunities to simplify and improve processes and procedures across the team and other FRFS areas
• Troubleshooting moderately complex issues related to systems integration and configuration, including researching and documenting issues
• Providing Saturday support for customers performing Operational Readiness Testing (ORT) and regular testing in DIT environments
• Participating in projects or workgroups to collaborate on improvement initiatives, including hosting meetings and documenting business requirements
• Supporting testing activities such as Business Continuity, Operational Readiness, and application conversions/enhancements

Requirements

To be successful in this role, you will need:

• 2-5 years of experience supporting customers with a record of providing outstanding service
• BA/BS preferred or equivalent work experience
• Prior work experience supporting testing initiatives
• Experience with experiential (user) testing and working with internal and external parties
• Understanding of payments systems or systems with equivalent complexity required
• Prior experience working with Agile methodologies desired
• Knowledge of key support tools and applications such as Dynatrace, Splunk, and Fedline is highly preferred
• Ability to quickly grasp in-depth understanding of procedures and automated systems
• Strong written and oral communication skills
• Excellent teamwork and customer service skills

Nice-to-haves

While not required, experience with Agile methodologies and knowledge of specific applications like Dynatrace, Splunk, and various Fed services would be a valuable asset in this role.

Benefits

As a valued member of our team, you can expect:

• Competitive salary range based on experience and qualifications
• Hybrid working arrangements with regular on-site attendance required
• Opportunities for personal growth and career advancement
• A diverse and inclusive work environment

What We Offer

At blithequark, we are committed to providing a supportive and collaborative work environment that fosters growth and development. Our team is passionate about delivering exceptional results and making a positive impact on our customers' lives. As an Experienced Customer Testing Analyst, you will have the opportunity to:

• Work with a talented team of experts who share your passion for quality and customer satisfaction
• Develop your skills and expertise through ongoing training and professional development opportunities
• Contribute to the development of innovative solutions that meet the evolving needs of our customers
• Enjoy a competitive salary and benefits package that reflects your value to our organization
• Participate in a diverse and inclusive work environment that celebrates individuality and promotes teamwork

How to Apply

If you are a motivated and customer-focused professional with a passion for testing and analysis, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you! Apply to this job Apply for this job