Experienced Appointment Setter/Customer Service Representative – Remote Opportunity with Lucrative Pay-For-Performance Structure

Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark, a national platform of leading foundation repair, basement waterproofing, crawlspace repair, concrete lifting, radon mitigation, and mold removal services businesses dedicated to high-quality solutions for homeowners across the United States. As an Appointment Setter/Customer Service Representative at blithequark, you will play a critical role in our team's success by interacting with customers who have indicated a need for our services and scheduling in-home consultations with our team of experts. This is a fully-remote role, and you can reside anywhere in the United States. If you're a sales, collection, or customer service professional with a proven track record of success and a commitment to delivering exceptional customer experiences, we encourage you to apply.

About blithequark

At blithequark, we're grounded in partnership and teamwork, and we're committed to being a partner of choice for outstanding businesses in the industry. We provide our partners with extensive resources and expertise to support their growth initiatives, including training and talent development programs, access to high-quality products and equipment, sales and marketing support to accelerate lead generation, and advanced in-field technology and infrastructure. Our team is passionate about delivering high-quality solutions for homeowners, and we're excited to have you join us on this journey.

Key Responsibilities

As an Appointment Setter/Customer Service Representative, your key responsibilities will include:

• Using best-in-class customer contact technologies to communicate with customers inbound/outbound (voice), and via email, text, and webchat to set a high volume of in-home appointments.
• Demonstrating an ability to follow a prescribed methodology to set quality appointments and input detailed notes into our CRM that are accurate, complete, and professionally written.
• Utilizing critical thinking to analyze customers' needs and determine the scope of their home improvement projects, escalating complex issues appropriately.
• Showcasing a commitment to continuous improvement and growth by actively seeking feedback and working to implement the coaching that is provided by leadership.
• Being unrelenting in a commitment to superior customer experiences on every interaction and showcasing a customer-centric and positive attitude, always.

Work Experience/Requirements

To be successful in this role, you will need:

• To be available to work flexible schedules as business requires, which might be inclusive of evenings or weekends. This is non-negotiable.
• An adequate knowledge of and experience with MS Office (Word, Excel, PowerPoint, Teams, Outlook email/calendar) is required.
• Experience with Salesforce, Service Titan, Five9, or other best-in-class customer service technologies is a bonus.
• A basic understanding of home improvement and the construction industry is a plus.
• 100% attendance adherence is required in the first 30 days of employment, and a stellar attendance record is required for the duration of employment.
• We are in hyper-growth mode and will be acquiring many more brands over the next two years. If you're able to work autonomously, are comfortable with change, and are excited at potential opportunities to grow in a rapidly changing environment, this opportunity is probably for you!

What We Offer

As a valued member of our team, you can expect:

• A competitive salary and pay structure
• Flexible work schedules to promote work-life balance
• Comprehensive benefits package including medical, dental, vision, flexible spending account, life insurance, and 401(k) with company match
• Plus additional perks to support your well-being and financial security

Why Join Us?

By joining blithequark, you'll have the opportunity to:

• Be part of a rapidly growing and dynamic company with strong private equity backing and exciting opportunities for growth
• Play a key role in driving innovation and improving our processes
• Enjoy competitive pay, excellent benefits, and opportunities for professional development
• Thrive in a collaborative and inclusive work environment with a strong emphasis on work-life balance

Job Type

This is a full-time remote opportunity.

Pay

The hourly rate for this position is $18.00 per hour.

Benefits

We offer a comprehensive benefits package, including:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s)

To apply for this role, please answer the following questions:

• Do you have experience in collections or as an appointment setter on your resume?
• Do you have home improvement experience?

Work Location

This is a fully-remote role, and you can reside anywhere in the United States. If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity with blithequark. Apply for this job