Experienced Medical Billing Customer Support Specialist - Remote Opportunity with Blithequark

Are you a highly motivated and detail-oriented individual with a passion for delivering exceptional customer service in the medical billing industry? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we encourage you to explore this exciting opportunity to join Blithequark's team as a Medical Billing Customer Support Specialist.

About Blithequark

Blithequark is a national leader in providing innovative medical solutions, empowering patients to manage their health and treatment at home. With a commitment to delivering high-quality products, services, and outstanding customer care, Blithequark has established a reputation as a trusted partner in the healthcare industry. Our team of dedicated professionals is passionate about making a positive impact on the lives of our patients and customers.

Overview and Responsibilities

As a Medical Billing Customer Support Specialist, you will play a critical role in ensuring the seamless delivery of medical products and services to our patients. Your primary responsibilities will include:

• Providing exceptional customer service to patients, referral sources, and employees, responding to inquiries, resolving issues, and addressing concerns in a timely and professional manner.
• Processing new orders, verifying insurance eligibility, and collecting co-pays and deductible amounts.
• Conducting patient satisfaction calls and acting as a patient advocate to resolve questions or concerns.
• Developing and maintaining a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines.
• Maintaining accuracy and quality control throughout patient contact and data entry.
• Managing all aspects of initial intake, including answering phone calls, receiving faxes, collecting patient and referral source information, and inputting data into our proprietary system.
• Obtaining authorization and qualification documentation, preparing complete and accurate files for the Billing Department, and processing work orders to field locations.
• Providing product/service information and education by answering questions, offering assistance, and resolving issues in a timely manner.

Essential Duties and Responsibilities

* Brings ideas for process or efficiency improvements to supervisor.

• Builds relationships with locations, field management, patients, and referral sources.
• Collects co-pays and deductible amounts.
• Conducts insurance verification and eligibility for services/products.
• Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns.
• Develops and maintains a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines.
• Maintains accuracy and quality control throughout patient contact and data entry.
• Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts, and processing paperwork.
• Obtains authorization and qualification documentation.
• Prepares complete and accurate files for Billing Department.
• Processes new orders, responds to questions, resolves issues, or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction.
• Processes work orders to field locations and coordinates timely fulfillment of products and services ordered.
• Provides product/service information and education by answering questions, offering assistance.
• Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies.
• Works extensively with eIntake proprietary system.
• Performs other duties as assigned.

Qualifications

* Employment is contingent on a background investigation, drug screen, and valid driver's license in the state of residence with a clean driving record (when applicable for the position).

• High school diploma or GED equivalent required.
• One to three years of related prior work experience in a team-oriented environment.
• Experience in the medical field and administrative record management.
• Strong customer service background.

Skills, Knowledge, and Abilities

* Effectively communicate in English; both oral and written.

• Helpful, knowledgeable, and polite while maintaining a positive attitude.
• Interpret a variety of communications in English (verbal, non-verbal, written, listening, and visual).
• Knowledge of medical billing practices and of billing reimbursement.
• Maintain confidentiality and practice discretion and caution when handling sensitive information.
• Medical terminology.
• Multi-task along with attention to detail.
• Self-motivation, organized, time-management, and deductive problem-solving skills.
• Sense of urgency and responsiveness to physicians, location employees, and patients.
• Work independently and as part of a team.

Physical Demands

* Lifting of 10lbs.

• Requires sitting, walking, standing, talking, or listening; extensive hours sitting at a desk.
• Requires close vision to small print on computer and/or paperwork; extensive hours working on the computer.

Machines, Equipment, and Technical Abilities

* Email transmission and communication.

• Internet navigation and research.
• Microsoft applications; Word and Excel.
• Office equipment; fax machine, copier, printer, phone, and computer/tablet.

Benefits

* Generous paid time off and paid holidays.

• Overtime pay for non-exempt hourly positions based on business needs.
• Commission for Account Executives.
• Fixed and variable rate car reimbursement for Area Managers and Account Executives.
• Employee discount program.
• Employee recognition program.
• Bonus and incentive opportunities.
• Mileage reimbursement (when applicable for the position).
• Telephone reimbursement (when applicable for the position).
• EAP.
• 401k.
• Medical, Prescription, Dental, and Vision.
• HSA and FSA/Dependent Care FSA.
• Life Insurance, Disability, Accidental death, Identity protection, and Legal services.
• Meru Health Mental health and Mercer SmartConnect Medicare programs.
• Livongo Diabetes and High Blood Pressure programs.
• Healthcare Bluebook and RX Savings solutions programs.
• HEPB and TB vaccinations.

Why Join Blithequark?

At Blithequark, we are committed to creating a work environment that is inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks to support our employees' physical, emotional, and financial well-being. Our team is passionate about making a positive impact on the lives of our patients and customers, and we are seeking like-minded individuals to join our team.

How to Apply

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service in the medical billing industry, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

Blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering. Apply for this job