Data Analyst, Customer Success Strategy – Accelerating Customer Value and Retention at blithequark

Are you a data-driven professional with a passion for customer success? Do you thrive in fast-paced environments where data insights drive business decisions? We're looking for a skilled Data Analyst to join our Customer Success Strategy & Automation Team at blithequark, where you'll play a critical role in accelerating customer value, adoption, and retention.

About blithequark

blithequark is a leading provider of customer experience solutions, empowering businesses to deliver best-in-class customer experiences. Our software is built to bring a sense of calm to the chaotic world of customer service, and we're proud to power billions of conversations with brands you know and love. At blithequark, we believe in offering our people a fulfilling and inclusive experience, with a hybrid work model that enables collaboration, learning, and flexibility.

The Role

As a Data Analyst, Customer Success Strategy, you'll be a strategic partner to our Customer Success leaders, turning complex customer data into actionable insights that drive retention, product adoption, and expansion. You'll analyze customer data, build dashboards and reports, and provide retrospective analysis on churned customers to inform our retention strategy. Your expertise will help us scale best practices, improve decision-making, and ultimately lead to more successful customers.

Responsibilities

• Analyze customer data, including health scores, product usage, support trends, and CS engagement data to identify trends and retention drivers

• Build dashboards and reports to track key metrics related to customer success, adoption, retention, and risk
• Partner with CS leadership to define success metrics and provide insight into their book of business and team performance
• Analyze key churn and contraction drivers at different customer lifecycle stages to identify areas of opportunity
• Provide retrospective analysis on churned customers to inform blithequark's retention strategy
• Support segmentation, headcount planning, and coverage model analysis
• Drive CS analytics initiatives in partnership with RevOps, Enterprise Data and Analytics, and Product teams
• Translate business questions into actionable reporting and dashboards

Qualifications

• 5+ years of experience in an analytics or business intelligence role, preferably in a B2B SaaS environment

• Proficiency in SQL, Excel/Sheets, and BI tools (Looker preferred)
• Understanding of customer success, retention, and post-sales engagement models
• Strong business acumen and ability to tie analysis to strategic impact
• Experience working with cross-functional stakeholders, including CS, Sales, and Product
• Strong communication skills – ability to explain data insights to non-technical audiences
• Experience working as an analyst supporting Customer Success preferred
• Experience working with Gainsight, Salesforce, or Snowflake preferred

What We Offer

• A high-impact role at the intersection of technology and customer value

• Directly enable blithequark's Customer Success team to engage smarter, faster, and more proactively
• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Flexible work arrangements, including remote work options
• Competitive compensation and benefits package, including a US annualized base salary range of $113,000.00-$169,000.00
• Eligibility for bonus, benefits, or related incentives

About Our Culture

At blithequark, we're committed to fostering a culture of diversity, equity, and inclusion. We believe that our differences are what make us stronger, and we're proud to be an equal opportunity employer. We're dedicated to creating a workplace where everyone feels valued, respected, and empowered to succeed.

How to Apply

If you're a motivated and data-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

Equal Employment Opportunity

blithequark is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at blithequark are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Accommodations for Applicants with Disabilities

blithequark endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request. Apply for this job