Experienced Bilingual Licensed Customer Service Agent – Property & Casualty Insurance Expert

At blithequark, we're revolutionizing the insurance industry by putting customers at the forefront of everything we do. Our mission is to empower people to protect what matters most, starting with their homes and expanding to all they value, in a world where climate risks, rising costs, and outdated systems leave too many behind. As a forward-thinking, inspired game-changer, you'll join our team of Kinfolk in shaping the future of insurance.

About blithequark

blithequark is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. blithequark is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago's Best Places to Work, Midsize Companies (2021-2025).
• Forbes' America's Best Startup Employers (2021- 2024, Ranked #37 in 2024).
• Inc. 5000 Fastest-Growing Private Companies.
• Forbes’ Fintech 50.

The Role

As a Bilingual Licensed Customer Service Agent, you'll be the first line of assistance for our customers, handling questions regarding policies, payments, cancellations, and other topics. You'll interact with customers mainly over the phone but also via chat and email. It's essential that you're knowledgeable in the property insurance space, holding an active Property & Casualty or Personal Lines insurance license. When time permits, you'll help update forms, policies, procedures, and training materials, contributing to our business growth in 2025.

A Day in the Life

• Interacting with current policyholders via phone, email, and chat

• Contacting customers' banks/mortgage to obtain additional details
• Creating/updating policies for customers to review
• Submitting payments/issuing refunds
• Educating customers on policies and coverages

I've Got the Skills... But Do I Have the Necessary Ones?

• An active Property & Casualty (P&C) or Personal Lines insurance license

• Experience in a call center/high incoming call volume environment
• Bilingual (Spanish speaking) preferred
• Home insurance experience highly preferred
• Superior customer service skills
• Empathy towards others
• Ability to work in a fast-paced environment with limited structure
• Proficient in Google suite or similar tools and ideally comfortable navigating multiple tools and windows at the same time
• A need for efficiency, always looking for ways to make processes better

Availability and Training

We're currently hiring for our August 25, 2025 class. You'll need to be available to work our following shifts (will be placed based upon need):

• 9:00 AM-6:00 PM CST
• 10:00 AM - 7:00 PM CST

You'll also participate in our mandatory paid 10-week training period. We're excited to offer a comprehensive benefits program, allowing you to choose the benefits that are best for you and your family, including:

• Medical, Dental, Vision, Life Insurance, Short and Long Term Disability Insurance options
• Employee Assistance Program
• Elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance, and pet insurance

Compensation and Perks

In addition to our comprehensive benefits program, we offer:

• Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level
• 401K with company match of up to 4% of eligible earnings
• 16 days of accrued PTO per year plus 10 paid holidays (8 company holidays plus 2 floating)
• A paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non-birthing parents
• Continuing education and professional development opportunities

Why Join blithequark?

At blithequark, we're passionate about creating a workplace that's inclusive, supportive, and empowering. We believe in:

• Embracing diversity and promoting equality
• Fostering a culture of innovation and continuous learning
• Prioritizing work-life balance and employee well-being
• Encouraging open communication and collaboration

How to Apply

If you're a motivated, customer-focused individual with a passion for property insurance, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity

blithequark is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

State Locations

Please note that this role is available in the following states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI. If you're able to live and work full-time in one of these states, we encourage you to apply. Apply for this job