Experienced Customer Service Specialist - 3rd Shift at blithequark

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join our dynamic team at blithequark as a Customer Service Specialist - 3rd Shift. As a key member of our support team, you will play a vital role in providing world-class customer support to our clients, helping them navigate complex issues, and making a meaningful impact on their lives.

About blithequark

At blithequark, we empower individuals to power their possible. We believe that everyone deserves the opportunity to achieve their true potential, develop new skills, collaborate with bright minds, and make a lasting impact. Our company culture is built on the principles of empathy, innovation, and excellence, and we're committed to creating a work environment that fosters growth, learning, and fun.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist - 3rd Shift. As a key member of our support team, you will be responsible for providing exceptional customer support via telephone and written format, resolving complex issues, and documenting customer information to support product quality programs and product development. If you're passionate about delivering outstanding customer experiences and have a strong background in IT support, customer service, or a related field, we encourage you to apply.

Responsibilities

As a Customer Service Specialist - 3rd Shift at blithequark, you will be responsible for:

• Responding to customer support inquiries via telephone or written format in an empathetic and blithequark values-driven manner
• Resolving customer concerns raised during installation, operation, maintenance, or product application or compatibility matters
• Troubleshooting problems with malfunctioning electro/mechanical equipment or software applications and recommending corrective action
• Documenting customer information and recurring technical issues to support product quality programs and product development
• Collaborating with internal teams to resolve complex issues and improve customer satisfaction
• Staying up-to-date with product knowledge and technical skills to provide accurate and effective support

Requirements

To be successful in this role, you will need:

• High School Diploma or equivalent
• At least 1 year of IT Help Desk or PC experience, or related knowledge
• At least 1 year of customer service experience, preferably in a call-center environment
• Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
• Ability to work in a fast-paced environment, with multiple priorities and deadlines
• Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues
• Proficiency in Microsoft Office and other productivity tools

Preferred Qualifications

While not required, the following qualifications would be an asset:

• Associates or Bachelor's degree in Computer Science, Social Work, Communications, or a related field
• At least 1 year of experience documenting quality assurance processes
• At least 1 year of PC configuration and installation experience
• At least 1 year of experience in a call-center setting
• Certification in customer service, IT support, or a related field

What We Offer

As a valued member of our team, you can expect:

• Comprehensive compensation and healthcare packages
• 401k matching and paid time off
• Organizational growth potential through our online learning platform with guided career tracks
• A dynamic and supportive work environment that fosters growth, learning, and fun
• Opportunities to collaborate with bright minds and make a meaningful impact on our clients' lives

Work Environment and Culture

At blithequark, we're committed to creating a work environment that is inclusive, diverse, and supportive. Our team is passionate about delivering exceptional customer experiences, and we're looking for individuals who share our values and are eager to make a difference. As a remote worker, you will have the flexibility to work from the comfort of your own home, with regular check-ins and collaboration with your team.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you!

Shifts Available

We offer two shifts for this role:

• 4:30 PM - 1:00 AM, Monday - Friday (Fully Remote after training - 5 week training M-F follows hybrid Schedule)
• 12:00 AM - 8:30 AM, Sunday - Thursday (Fully Remote after training - 5 week training M-F follows hybrid Schedule)

Primary Location

USA-KY-Louisville

Function

Function - Customer Service

Schedule

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